not all folders are shown in the subscription list

[Sunny]

Hi,

Several user have permissions to view a range of shared folders on an 
imap server, when subscribing to these folders some users do not see 
some of these shared folder names in the subscription list (thus unable 
to subscribe) and for other users they can see the folders listed in the 
subscription list. For the users that can't see I usually have to 
rebuild the MSF (which doesn't really work in this situation) or remove 
the tb profile and add it again (email profiles are headers only and not 
downloaded to the local profile) this usually works as it's rebuilding 
everything from scratch. Any advice what is happening or solutions to 
fix this?

Running latest version of TB.

Kind Regards