User tags lost

[Bron Gondwana]

On Wed, May 23, 2012 at 11:45:44AM -0400, Tom Plancon wrote:
> On 5/23/2012 11:01 AM, Bron Gondwana wrote:
> >On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote:
> >>On 5/21/2012 4:55 PM, Bron Gondwana wrote:
> >>>On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote:
> >>>>On 5/18/2012 4:45 PM, Bron Gondwana wrote:
> >>>>>On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote:
> >>>>>>Hello,
> >>>>>>I'm not sure this is the list to post my issue but thought I'd give
> >>>>>>it a shot.
> >>>>>>We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50
> >>>>>  (2.3.16 I assume)
> >>>>>
> >>>>>>users. All users have Thunderbird 11-12 as their email client. A
> >>>>>>couple of the users rely on "tagging" email in Tbird heavily.
> >>>>>>Periodically, they lose the tags they have placed for no apparent
> >>>>>>reason. They are there for a few days/weeks, then gone.
> >>>>>>Is this something that could be happening in Cyrus, or is it
> >>>>>>strictly a Thunderbird issue?
> >>>>>>Any input is appreciated! Thanks!
> >>>>>Possibly a Cyrus thing.  Is there anything in syslog?  It sounds
> >>>>>like you're losing the cyrus.header files, which is where the tag
> >>>>>names are stored.
> >>>>>
> >>>>>Bron.
> >>>>Bron,
> >>>>Thanks for the reply. Yes I am using 2.3.16!
> >>>>I believe all of the Cyrus logging is into /var/log/maillog. I
> >>>>inherited this config. What would I look for in maillog?
> >>>
> >>>IOERROR is a good start.
> >>>
> >>>Bron.
> >>
> >>The only IOERROR I see is related to "fstating sieve script" for
> >>some users. Any other possibilities?
> >
> >No, that's not likely to be it.
> >
> >What's the output when you select the mailbox?
> >
> >This is the kind of things I get:
> >
> >. select inbox
> >* 7925 EXISTS
> >* 0 RECENT
> >* FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification)
> >* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok
> >* OK [UNSEEN 7924] Ok
> >* OK [UIDVALIDITY 1148523981] Ok
> >* OK [UIDNEXT 922311] Ok
> >* OK [HIGHESTMODSEQ 295339131819983] Ok
> >* OK [URLMECH INTERNAL] Ok
> >* OK [ANNOTATIONS 65536] Ok
> >. OK [READ-WRITE] Completed
> >
> >The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the
> >mailbox has forgotten about the flags, or if they've been cleared
> >by something.
> >
> >I expect from Thunderbird you will see things like $Label1, $Label2,
> >etc.
> >
> >Another possibility is some bogus client sending STORE FLAGS rather
> >than STORE +FLAGS when it wants to set something.
> >
> >Bron.
> 
> Bron,
> Now I'm really in over my head. Not familiar with "select" command.
> That does not appear to be in the "cyradm" commands. How would I get
> to that?

Via IMAP.  If you can get Thunderbird to show you a protocol trace you'll
definitely get one there.

Otherwise:

telnet $server 143
. login $username $password
. select inbox
. logout

Should do just fine.  It will need to be done as a user who has the problem.

You can also inspect the cyrus.header file for that user directly, but it's
trickier to read than the output of SELECT.

Bron.