User tags lost

[Patrick Boutilier]

On 05/23/2012 12:45 PM, Tom Plancon wrote:
> On 5/23/2012 11:01 AM, Bron Gondwana wrote:
>> On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote:
>>> On 5/21/2012 4:55 PM, Bron Gondwana wrote:
>>>> On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote:
>>>>> On 5/18/2012 4:45 PM, Bron Gondwana wrote:
>>>>>> On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote:
>>>>>>> Hello,
>>>>>>> I'm not sure this is the list to post my issue but thought I'd give
>>>>>>> it a shot.
>>>>>>> We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50
>>>>>>    (2.3.16 I assume)
>>>>>>
>>>>>>> users. All users have Thunderbird 11-12 as their email client. A
>>>>>>> couple of the users rely on "tagging" email in Tbird heavily.
>>>>>>> Periodically, they lose the tags they have placed for no apparent
>>>>>>> reason. They are there for a few days/weeks, then gone.
>>>>>>> Is this something that could be happening in Cyrus, or is it
>>>>>>> strictly a Thunderbird issue?
>>>>>>> Any input is appreciated! Thanks!
>>>>>> Possibly a Cyrus thing.  Is there anything in syslog?  It sounds
>>>>>> like you're losing the cyrus.header files, which is where the tag
>>>>>> names are stored.
>>>>>>
>>>>>> Bron.
>>>>> Bron,
>>>>> Thanks for the reply. Yes I am using 2.3.16!
>>>>> I believe all of the Cyrus logging is into /var/log/maillog. I
>>>>> inherited this config. What would I look for in maillog?
>>>>
>>>> IOERROR is a good start.
>>>>
>>>> Bron.
>>>
>>> The only IOERROR I see is related to "fstating sieve script" for
>>> some users. Any other possibilities?
>>
>> No, that's not likely to be it.
>>
>> What's the output when you select the mailbox?
>>
>> This is the kind of things I get:
>>
>> . select inbox
>> * 7925 EXISTS
>> * 0 RECENT
>> * FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification)
>> * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok
>> * OK [UNSEEN 7924] Ok
>> * OK [UIDVALIDITY 1148523981] Ok
>> * OK [UIDNEXT 922311] Ok
>> * OK [HIGHESTMODSEQ 295339131819983] Ok
>> * OK [URLMECH INTERNAL] Ok
>> * OK [ANNOTATIONS 65536] Ok
>> . OK [READ-WRITE] Completed
>>
>> The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the
>> mailbox has forgotten about the flags, or if they've been cleared
>> by something.
>>
>> I expect from Thunderbird you will see things like $Label1, $Label2,
>> etc.
>>
>> Another possibility is some bogus client sending STORE FLAGS rather
>> than STORE +FLAGS when it wants to set something.
>>
>> Bron.
>
> Bron,
> Now I'm really in over my head. Not familiar with "select" command. That
> does not appear to be in the "cyradm" commands. How would I get to that?
>

You need to telnet to port 143 of your server and enter this command 
including the dot and with a real userid and password.

. login userid password


Then enter:

. select inbox
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