User tags lost

[Tom Plancon]

On 5/23/2012 11:01 AM, Bron Gondwana wrote:
> On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote:
>> On 5/21/2012 4:55 PM, Bron Gondwana wrote:
>>> On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote:
>>>> On 5/18/2012 4:45 PM, Bron Gondwana wrote:
>>>>> On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote:
>>>>>> Hello,
>>>>>> I'm not sure this is the list to post my issue but thought I'd give
>>>>>> it a shot.
>>>>>> We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50
>>>>>   (2.3.16 I assume)
>>>>>
>>>>>> users. All users have Thunderbird 11-12 as their email client. A
>>>>>> couple of the users rely on "tagging" email in Tbird heavily.
>>>>>> Periodically, they lose the tags they have placed for no apparent
>>>>>> reason. They are there for a few days/weeks, then gone.
>>>>>> Is this something that could be happening in Cyrus, or is it
>>>>>> strictly a Thunderbird issue?
>>>>>> Any input is appreciated! Thanks!
>>>>> Possibly a Cyrus thing.  Is there anything in syslog?  It sounds
>>>>> like you're losing the cyrus.header files, which is where the tag
>>>>> names are stored.
>>>>>
>>>>> Bron.
>>>> Bron,
>>>> Thanks for the reply. Yes I am using 2.3.16!
>>>> I believe all of the Cyrus logging is into /var/log/maillog. I
>>>> inherited this config. What would I look for in maillog?
>>>
>>> IOERROR is a good start.
>>>
>>> Bron.
>>
>> The only IOERROR I see is related to "fstating sieve script" for
>> some users. Any other possibilities?
>
> No, that's not likely to be it.
>
> What's the output when you select the mailbox?
>
> This is the kind of things I get:
>
> . select inbox
> * 7925 EXISTS
> * 0 RECENT
> * FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification)
> * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok
> * OK [UNSEEN 7924] Ok
> * OK [UIDVALIDITY 1148523981] Ok
> * OK [UIDNEXT 922311] Ok
> * OK [HIGHESTMODSEQ 295339131819983] Ok
> * OK [URLMECH INTERNAL] Ok
> * OK [ANNOTATIONS 65536] Ok
> . OK [READ-WRITE] Completed
>
> The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the
> mailbox has forgotten about the flags, or if they've been cleared
> by something.
>
> I expect from Thunderbird you will see things like $Label1, $Label2,
> etc.
>
> Another possibility is some bogus client sending STORE FLAGS rather
> than STORE +FLAGS when it wants to set something.
>
> Bron.

Bron,
Now I'm really in over my head. Not familiar with "select" command. That 
does not appear to be in the "cyradm" commands. How would I get to that?

-- 
Thomas E. Plancon
CAD/IS Manager

B K A Architects, Inc.
142 Crescent Street
Brockton, MA 02302

tel: 508 . 583 . 5603 ext 313
fax: 508 . 584 . 2914
www.bkaarchitects.com <http://www.bkaarchs.com/>