User tags lost
Tom Plancon
tplancon at bkaarchs.com
Wed May 23 14:53:19 EDT 2012
On 5/23/2012 12:59 PM, Bron Gondwana wrote:
> On Wed, May 23, 2012 at 11:45:44AM -0400, Tom Plancon wrote:
>> On 5/23/2012 11:01 AM, Bron Gondwana wrote:
>>> On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote:
>>>> On 5/21/2012 4:55 PM, Bron Gondwana wrote:
>>>>> On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote:
>>>>>> On 5/18/2012 4:45 PM, Bron Gondwana wrote:
>>>>>>> On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote:
>>>>>>>> Hello,
>>>>>>>> I'm not sure this is the list to post my issue but thought I'd give
>>>>>>>> it a shot.
>>>>>>>> We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50
>>>>>>> (2.3.16 I assume)
>>>>>>>
>>>>>>>> users. All users have Thunderbird 11-12 as their email client. A
>>>>>>>> couple of the users rely on "tagging" email in Tbird heavily.
>>>>>>>> Periodically, they lose the tags they have placed for no apparent
>>>>>>>> reason. They are there for a few days/weeks, then gone.
>>>>>>>> Is this something that could be happening in Cyrus, or is it
>>>>>>>> strictly a Thunderbird issue?
>>>>>>>> Any input is appreciated! Thanks!
>>>>>>> Possibly a Cyrus thing. Is there anything in syslog? It sounds
>>>>>>> like you're losing the cyrus.header files, which is where the tag
>>>>>>> names are stored.
>>>>>>>
>>>>>>> Bron.
>>>>>> Bron,
>>>>>> Thanks for the reply. Yes I am using 2.3.16!
>>>>>> I believe all of the Cyrus logging is into /var/log/maillog. I
>>>>>> inherited this config. What would I look for in maillog?
>>>>>
>>>>> IOERROR is a good start.
>>>>>
>>>>> Bron.
>>>>
>>>> The only IOERROR I see is related to "fstating sieve script" for
>>>> some users. Any other possibilities?
>>>
>>> No, that's not likely to be it.
>>>
>>> What's the output when you select the mailbox?
>>>
>>> This is the kind of things I get:
>>>
>>> . select inbox
>>> * 7925 EXISTS
>>> * 0 RECENT
>>> * FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification)
>>> * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok
>>> * OK [UNSEEN 7924] Ok
>>> * OK [UIDVALIDITY 1148523981] Ok
>>> * OK [UIDNEXT 922311] Ok
>>> * OK [HIGHESTMODSEQ 295339131819983] Ok
>>> * OK [URLMECH INTERNAL] Ok
>>> * OK [ANNOTATIONS 65536] Ok
>>> . OK [READ-WRITE] Completed
>>>
>>> The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the
>>> mailbox has forgotten about the flags, or if they've been cleared
>>> by something.
>>>
>>> I expect from Thunderbird you will see things like $Label1, $Label2,
>>> etc.
>>>
>>> Another possibility is some bogus client sending STORE FLAGS rather
>>> than STORE +FLAGS when it wants to set something.
>>>
>>> Bron.
>>
>> Bron,
>> Now I'm really in over my head. Not familiar with "select" command.
>> That does not appear to be in the "cyradm" commands. How would I get
>> to that?
>
> Via IMAP. If you can get Thunderbird to show you a protocol trace you'll
> definitely get one there.
>
> Otherwise:
>
> telnet $server 143
> . login $username $password
> . select inbox
> . logout
>
> Should do just fine. It will need to be done as a user who has the problem.
>
> You can also inspect the cyrus.header file for that user directly, but it's
> trickier to read than the output of SELECT.
>
> Bron.
Bron,
Thank you for your patience with this! It is really appreciated!
After stumbling through the telnet/IMAP syntax I finally got in, a good
learning experience!
The output of the SELECT for the user who is having the biggest issue
with this is extensive, so I've attached it as a text file. I do see the
"$Label1, $Label2, etc." as you said but also a lot of text which I
assume are the tags the user has made.
The question is, other than the excessive use of tags, is there anything
else wrong with this output?
--
Thomas E. Plancon
CAD/IS Manager
B K A Architects, Inc.
142 Crescent Street
Brockton, MA 02302
tel: 508 . 583 . 5603 ext 313
fax: 508 . 584 . 2914
www.bkaarchitects.com <http://www.bkaarchs.com/>
-------------- next part --------------
Trying 10.10.10.97...
Connected to pelican.domus-bka.local (10.10.10.97).
Escape character is '^]'.
* OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID STARTTLS AUTH=PLAIN SASL-IR COMPRESS=DEFLATE] pelican.domus-bka.local Cyrus IMAP v2.3.16-Fedora-RPM-2.3.16-6.el6_1.4 server ready
. login XXXXXXX YYYYYYYYY
. OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID LOGINDISABLED COMPRESS=DEFLATE ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE SCAN IDLE LISTEXT LIST-SUBSCRIBED X-NETSCAPE URLAUTH] User logged in
. select inbox
* FLAGS (\Answered \Flagged \Draft \Deleted \Seen $Forwarded $MDNSent NonJunk Junk $label1 $label2 $label3 $label4 $label5 9004_chicago 8161_prototype 9024_woodbury 8118_legacy 9052 9100_gardens_fl 9076_calgery 9100_x-roads 9100_sherway 9076_marketmall 9081_tween 9100_naperville 9100_wayne_pa 9095_orlando_fl 9094_altanta_ga 9009_lincoln_nyc 9104_ 9100_whistler 9145_mall_of_america 9144_scottsdale_az 1000 1000_camberland MDNSent 10010_eastontowncenter 1040_shorthills_nj 1040_watersidenaples 1040_eatoncentre 1050_halifax 210052_lenox 1060_victoria 10101_milleniamall-orlando 1010_bocaraton-fl 210100_eton-cleveland 10102_laencantada-az 10118_kingofprussia 10120_sunset_s.miami 10166_uvpk-fortworth 10168_citycenter-houston 10165_houston-gallira 10101_orlando 10054_halifax 10169_shortpump-richmond_va 10167_cityctr_houston-tx 10055_lenox-atlanta-ga 10043_waterside-fl 10165_galleria-houston-tx 10169_shortpump_richmond-va 09145_mallofamerica_mn 10101_millenia-orlando-fl 10042_eaton-ctr-toronto 09144_scottsdale-az 10166_uvpk-fortworth-tx 10054_halifax-nova-scotla 10027_easton-oh 10183_streets at southpoint_durham-nc 10185_summit_birmingham-al 10067_johnsonst-victoriabc 10171_freckleface-milwaukee-wi 210206_doman-austin-tx 210216_kenwood 211000_madisona-nyc 211000_halstead_il 211000_grandave.-st.paul 211010_tampa-fl 211010_aventura-fl 211012_harboreast-md 11025_66th&-3rd-nyc 11026_new-hyde-_cincinatti-oh 11027_highland-tx-reno 11032_lakeshore-oakville-on 11045_lincoln-rd_fl 11068_u-village_seatle 11080_meatpacking-nyc 11082_bethesda-md_reno 11083_oldhydepark-tampa 11086_cherry-creek_denver-co 11087_abq-uptown-nw 11091_hingham-derby-shops 11088_newburyst_boston 11103_studio-city_al-ca 11090_grantave_sanfran 11105_burlington-mall 11100-farington-ct 11106_ross-park_pittsburgh 11107_villagepointe_omaha-ne 11108_garden-city_ri 11109_metrotwon_van-bc 11110_southport-chicago-il 11111_ridgehill_westchester-ny 11126_4thst.-calgary-ab 11122_palm_desert-ca 11123_kingsway_edmonton 11131_union-square-nyc 11128_ivivva-chinook 11127_ivivva-park-royal 11135_lincoln-rd-fl 11140_southport-addison_chicago-il 11032_lakeshor-oakvile-on 11141_ivivva_lakeshore_oakvile-on 11147_somerset-troy-mi 11157_burlington 11158_natick-reno 11159_mallofamerica-storefront 11160_kingst-charleston-sc 11163_upperwestside_nyc 11164__aventura_reno_storefront 11163_upper-west-side_nyc 11171_meat-packing_nyc 11169_carrefour-laval_qa 11181_park-royal_west-van-bc 11175_clarendon-arlington-reno 11184_college-ave_berkley_ca_reno 11185_lincoln-square_nyc_reno 11186_roosevelt-field_ny_reno 11187_greenwich_ct_reno 11195_regalia-memphis-tn 11194_austrailan_testfit_ 11203_brooklyn_nyc 11204_westchester_white-plains-ny)
* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen $Forwarded $MDNSent NonJunk Junk $label1 $label2 $label3 $label4 $label5 9004_chicago 8161_prototype 9024_woodbury 8118_legacy 9052 9100_gardens_fl 9076_calgery 9100_x-roads 9100_sherway 9076_marketmall 9081_tween 9100_naperville 9100_wayne_pa 9095_orlando_fl 9094_altanta_ga 9009_lincoln_nyc 9104_ 9100_whistler 9145_mall_of_america 9144_scottsdale_az 1000 1000_camberland MDNSent 10010_eastontowncenter 1040_shorthills_nj 1040_watersidenaples 1040_eatoncentre 1050_halifax 210052_lenox 1060_victoria 10101_milleniamall-orlando 1010_bocaraton-fl 210100_eton-cleveland 10102_laencantada-az 10118_kingofprussia 10120_sunset_s.miami 10166_uvpk-fortworth 10168_citycenter-houston 10165_houston-gallira 10101_orlando 10054_halifax 10169_shortpump-richmond_va 10167_cityctr_houston-tx 10055_lenox-atlanta-ga 10043_waterside-fl 10165_galleria-houston-tx 10169_shortpump_richmond-va 09145_mallofamerica_mn 10101_millenia-orlando-fl 10042_eaton-ctr-toronto 09144_scottsdale-az 10166_uvpk-fortworth-tx 10054_halifax-nova-scotla 10027_easton-oh 10183_streets at southpoint_durham-nc 10185_summit_birmingham-al 10067_johnsonst-victoriabc 10171_freckleface-milwaukee-wi 210206_doman-austin-tx 210216_kenwood 211000_madisona-nyc 211000_halstead_il 211000_grandave.-st.paul 211010_tampa-fl 211010_aventura-fl 211012_harboreast-md 11025_66th&-3rd-nyc 11026_new-hyde-_cincinatti-oh 11027_highland-tx-reno 11032_lakeshore-oakville-on 11045_lincoln-rd_fl 11068_u-village_seatle 11080_meatpacking-nyc 11082_bethesda-md_reno 11083_oldhydepark-tampa 11086_cherry-creek_denver-co 11087_abq-uptown-nw 11091_hingham-derby-shops 11088_newburyst_boston 11103_studio-city_al-ca 11090_grantave_sanfran 11105_burlington-mall 11100-farington-ct 11106_ross-park_pittsburgh 11107_villagepointe_omaha-ne 11108_garden-city_ri 11109_metrotwon_van-bc 11110_southport-chicago-il 11111_ridgehill_westchester-ny 11126_4thst.-calgary-ab 11122_palm_desert-ca 11123_kingsway_edmonton 11131_union-square-nyc 11128_ivivva-chinook 11127_ivivva-park-royal 11135_lincoln-rd-fl 11140_southport-addison_chicago-il 11032_lakeshor-oakvile-on 11141_ivivva_lakeshore_oakvile-on 11147_somerset-troy-mi 11157_burlington 11158_natick-reno 11159_mallofamerica-storefront 11160_kingst-charleston-sc 11163_upperwestside_nyc 11164__aventura_reno_storefront 11163_upper-west-side_nyc 11171_meat-packing_nyc 11169_carrefour-laval_qa 11181_park-royal_west-van-bc 11175_clarendon-arlington-reno 11184_college-ave_berkley_ca_reno 11185_lincoln-square_nyc_reno 11186_roosevelt-field_ny_reno 11187_greenwich_ct_reno 11195_regalia-memphis-tn 11194_austrailan_testfit_ 11203_brooklyn_nyc 11204_westchester_white-plains-ny)]
* 11312 EXISTS
* 0 RECENT
* OK [UNSEEN 9293]
* OK [UIDVALIDITY 1180967538]
* OK [UIDNEXT 158198]
* OK [NOMODSEQ] Sorry, modsequences have not been enabled on this mailbox
* OK [URLMECH INTERNAL]
. OK [READ-WRITE] Completed
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