Inaccessible emails

[Joseph Brennan]

Outlook is known to have the same problem with large mailboxes.
Large as in many messages, not bytes.

Recommend keeping inbox under 15,000 messages, so the client can
maintain its local index file without corruption.  He may ignore you,
and when he gets tired of the failures then he will change.

It's not a cyrus problem. Cyrus's capacity exceeds that of all the
popular clients.

Joseph Brennan
Lead Email Systems Engineer
Columbia University Information Technology




--On Thursday, March 15, 2012 11:51 +1100 Puthick Hok <hputhick at gmail.com> 
wrote:

> Thanks for your helpful comments. This problem used to happen
> occasionally in the past but over the last 3 months and recently very
> often that becomes counter productive for him. One of the contributing
> factors to this problem after reading your comments is that his hard
> drive has crashed twice and each time we restored his Window profile,
> we didn't remove and recreate his thunderbird profile.
>
> He has archived his emails but I didn't instruct him to rebuild the
> index since he is happy with MS Outlook and its not worth wasting his
> time and my time fixing the thunderbird problem. I think next time,
> this problem happens again, I will know quickly what to do rather
> wasting time doing things that do not fix the problem.
>
> Puthick
>
> On Thu, Mar 15, 2012 at 6:47 AM, Jules Agee <julesa at pcf.com> wrote:
>> On 03/13/2012 07:09 PM, Puthick Hok wrote:
>>> Hi,
>>>
>>> I'm using cyrus-imapd 2.3.7 with postfix and thunderbird as the client.
>>> My boss mailbox is about 17GB with around 56000 emails directly in the
>>> inbox.
>>>
>> This is almost certainly a Thunderbird issue. It keeps its own index
>> files, and sometimes they get corrupted. They tend to get corrupted more
>> often with folders that have lots of messages. If you can find a way to
>> archive the old messages into other folders, Thunderbird should start
>> behaving well again. You might need to right-click on the Inbox folder,
>> select Properties, and then press the "Rebuild Index" button. That will
>> take a long time for 56K+ messages.
>>
>> --
>> --
>> Jules Agee
>> System Administrator
>> Pacific Coast Feather Co.
>> julesa at pcf.com       x284
>>
>> ----
>> Cyrus Home Page: http://www.cyrusimap.org/
>> List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/
> ----
> Cyrus Home Page: http://www.cyrusimap.org/
> List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/
>