Delays in collecting messages with Mac Mail

[Simon Fraser]

On Thu, 2010-02-04 at 16:27 -0500, Brian Awood wrote:
> We've seen somewhat similar behavior with the Apple Mail client in the past.  
> My guess is it's IDLE related.  If your using Apple Mail that came with 10.5, 
> it's IDLE implementation appears to work at first.  However it has a bug in it 
> so that it stops working after a while.  It seemed related to how it managed 
> different connections to the server,  using a different connection for each 
> folder you opened.  It is more reliable in the version that comes with OS X 
> 10.6. 

We do mostly have 10.5 on our Macs, so I will ask a few people to
disable the "use IDLE" option and see if that makes a difference. 

> However we've also seen very strange behavior in Apple Mail when it's local 
> cache gets corrupted somehow.  You can try using the Mailbox->Rebuild option, 
> but typically the most effective way I've found to correct it is to go into 
> Preferences:Accounts and remove the account that has the problem, then restart 
> Apple Mail and reconfigure the account. 

I'll get people to try this after seeing the results of disabling IDLE.

Thanks for your help! 

Simon.



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