Cyrus vacation notice

[Andrew Nash]

Hello Joseph
 
Thanks very much for your reply.  From my testing, I think all vacation messages to external senders are failing.  
 
I had a look through various configuration files, and saw that the MTA (postfix) was sending errors to a postmaster address.  I couldn’t find any trace of a postmaster mailbox, so I changed the error logging address to ‘root’.  The outgoing vacation notices ended up in the root user’s mailbox, so it looks like there is something wrong with the way Cyrus/Sieve is replying to the sender.  I’ve copied out an example message which is ending up in the root mailbox (I’ve changed server and domain name etc):
 
 
>From MAILER-DAEMON  Mon Apr 19 10:58:33 2010
Return-Path: <>
Delivered-To: root at server.domain
Received: by server.domain (Postfix, from userid 41)
            id 4C13E7E222; Mon, 19 Apr 2010 10:58:33 +0100 (BST)
Message-ID: <cmu-sieve-11863-1271671113-1 at server.domain>
Date: Mon, 19 Apr 2010 10:58:33 +0100
X-Sieve: CMU Sieve 2.2
From: <outofofficeuser at domain>
To: <root at server.domain>
Subject: Absence notification
In-Reply-To: <20100419-10541090-2044 at 264029-mta1-03.lon.intensive.int>
Auto-Submitted: auto-replied (vacation)
 
This is an automated reply.
This person is temporarily out of the office
and has left the following note:
 
I am out of the office at a training course until Wednesday 28 April. I will respond to your email on my return. If you wish to speak to someone, please call reception on 999999. 
 
Is there any obvious reason why the original sender isn’t receiving the out of office message, and is there anything I can do to correct the problem?  
 
Thanks very much.
 
David

 

--- On Thu, 15/4/10, Joseph Brennan <brennan at columbia.edu> wrote:


From: Joseph Brennan <brennan at columbia.edu>
Subject: Re: Cyrus vacation notice
To: info-cyrus at lists.andrew.cmu.edu
Date: Thursday, 15 April, 2010, 14:09




> However, when I send to a user with a set vacation message using an
> external email system (eg Hotmail) then it?s a bit hit and miss as to
> whether an out of office message gets delivered to the sender.

Check this by looking at your syslog or maillog, for an outgoing
message from <> to the hotmail address.  It will be within seconds
of the incoming message from the hotmail address.

Actual delivery to the hotmail inbox is not your concern, and from
stories I've heard, don't count on it to work.  The hotmail user may
have a user-level configuration that throws the mail away, without
realizing it.

If there are any other rules in the sieve filter before the vacation
rule, check whether they say to stop.  For example, if I say put mail
from foo at example.com in inbox and stop, and then have the vacation
rule after that, foo at example.com won't get the vacation message.

You know of course that vacation replies per sender only once a day,
or some longer period, right?  Just checking.


Joseph Brennan
Columbia University Information Technology


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