User can't delete mail

[Nick Trenary]

Ken Murchison wrote:

> Nick Trenary wrote:
>
>> Nick Trenary wrote:
>>
>>> I have a user who topped out her quota.  We tried emptying the trash 
>>> and received an i/o error.  The following line showed up in my 
>>> mailaccess log.
>>>
>>> IOERROR: user.username.Trash zero index record 14/3941.
>>> I've tried increasing her quota and reconstructing her account, no 
>>> luck.  The new quota is recognized in her account but I still can't 
>>> delete messages.
>>>
>> I dug into her Trash folder and noticed that she has a two new files 
>> labeled cyrus.cache.new and cyrus.header.new along with the 
>> cyrus.cache and cyrus.header.  Is there something that needs to be 
>> done with these files?
>
>
> Did the user still have their IMAP client active when you 
> reconstructed the mailbox?  Make sure that user.username.Trash isn't 
> being accessed when you do the reconstruct.
>
Tried that.  No luck.  Is there a way I can purge all messages or simply 
recreate the Trash folder?  She doesn't need any of the messages.

-- 
Nick Trenary
Computer Information Systems Analyst
Cedar Rapids Public Library
Office: 319.398.5145 x267
Cell: 319.310.7699