User can't delete mail
trenaryn at crlibrary.org
Mon Oct 24 14:41:01 EDT 2005
Ken Murchison wrote:
> Nick Trenary wrote:
>> Nick Trenary wrote:
>>> I have a user who topped out her quota. We tried emptying the trash
>>> and received an i/o error. The following line showed up in my
>>> mailaccess log.
>>> IOERROR: user.username.Trash zero index record 14/3941.
>>> I've tried increasing her quota and reconstructing her account, no
>>> luck. The new quota is recognized in her account but I still can't
>>> delete messages.
>> I dug into her Trash folder and noticed that she has a two new files
>> labeled cyrus.cache.new and cyrus.header.new along with the
>> cyrus.cache and cyrus.header. Is there something that needs to be
>> done with these files?
> Did the user still have their IMAP client active when you
> reconstructed the mailbox? Make sure that user.username.Trash isn't
> being accessed when you do the reconstruct.
Tried that. No luck. Is there a way I can purge all messages or simply
recreate the Trash folder? She doesn't need any of the messages.
Computer Information Systems Analyst
Cedar Rapids Public Library
Office: 319.398.5145 x267
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