User can't delete mail

Ken Murchison murch at
Mon Oct 24 12:38:17 EDT 2005

Nick Trenary wrote:

> Nick Trenary wrote:
>> I have a user who topped out her quota.  We tried emptying the trash 
>> and received an i/o error.  The following line showed up in my 
>> mailaccess log.
>> IOERROR: user.username.Trash zero index record 14/3941.
>> I've tried increasing her quota and reconstructing her account, no 
>> luck.  The new quota is recognized in her account but I still can't 
>> delete messages.
> I dug into her Trash folder and noticed that she has a two new files 
> labeled and along with the cyrus.cache 
> and cyrus.header.  Is there something that needs to be done with these 
> files?

Did the user still have their IMAP client active when you reconstructed 
the mailbox?  Make sure that user.username.Trash isn't being accessed 
when you do the reconstruct.

Kenneth Murchison
Systems Programmer
Carnegie Mellon University

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