User can't delete mail

[Ken Murchison]

Nick Trenary wrote:

> Nick Trenary wrote:
> 
>> I have a user who topped out her quota.  We tried emptying the trash 
>> and received an i/o error.  The following line showed up in my 
>> mailaccess log.
>>
>> IOERROR: user.username.Trash zero index record 14/3941.
>> I've tried increasing her quota and reconstructing her account, no 
>> luck.  The new quota is recognized in her account but I still can't 
>> delete messages.
>>
> I dug into her Trash folder and noticed that she has a two new files 
> labeled cyrus.cache.new and cyrus.header.new along with the cyrus.cache 
> and cyrus.header.  Is there something that needs to be done with these 
> files?

Did the user still have their IMAP client active when you reconstructed 
the mailbox?  Make sure that user.username.Trash isn't being accessed 
when you do the reconstruct.

-- 
Kenneth Murchison
Systems Programmer
Carnegie Mellon University