User can't delete mail

[Nick Trenary]

Nick Trenary wrote:

> I have a user who topped out her quota.  We tried emptying the trash 
> and received an i/o error.  The following line showed up in my 
> mailaccess log.
>
> IOERROR: user.username.Trash zero index record 14/3941.
> I've tried increasing her quota and reconstructing her account, no 
> luck.  The new quota is recognized in her account but I still can't 
> delete messages.
>
I dug into her Trash folder and noticed that she has a two new files 
labeled cyrus.cache.new and cyrus.header.new along with the cyrus.cache 
and cyrus.header.  Is there something that needs to be done with these 
files?

-- 
Nick Trenary
Computer Information Systems Analyst
Cedar Rapids Public Library
Office: 319.398.5145 x267
Cell: 319.310.7699