"losing" email after delivery to cyrus

[Justin]

Hi List

Having a small issue with a user not receiving some mail from a couple
of internal users (that we know of). Mail may be getting "lost" when
sent from other users to this person but I don't know about them.

I can see (at least I think I can!) the delivery to cyrus from postfix
in the logs;

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
May 26 09:35:19 mail1 postfix/qmgr[32002]: EA139145079:
from=<stevee at midaliasteel.com>, size=105198, nrcpt=1 (queue active)
May 26 09:35:19 mail1 postfix/smtpd[31823]: connect from
localhost.localdomain[127.0.0.1]
May 26 09:35:19 mail1 postfix/smtpd[31823]: 5EA7D14411E:
client=localhost.localdomain[127.0.0.1]
May 26 09:35:19 mail1 fprotd[32087]: Scanning file:
/tmp/att-429527d7-10X-unnamed.txt
May 26 09:35:19 mail1 fprotd[32088]: Scanning file:
/tmp/att-429527d7-9Y9-winmail.dat
May 26 09:35:19 mail1 postfix/cleanup[31160]: 5EA7D14411E:
message-id=<!~!UENERkVCMDkAAQACAE8AAAAAAAAAOKG7EAXlEBqhuwgAKypWwgAAUFNUUFJYLkRMTAAAAAAAAAAATklUQfm/uAEAqgA32W4AAABDOlxiYWNrdXBcb3V0bG9vay5wc3QAGAAAAAAAAADhj+vfMimdSLdYWlOzdNE/ooAAAAAAAAAYAAAAAAAAAOGP698yKZ1It1haU7N00T/CgAAAEAAAADPZH/3ejGZJqbzGj1r0GGYYAAAAQ2FzaCBTYWxlIGN1c3RvbWVyIGluZm8A at midaliasteel.com>
May 26 09:35:19 mail1 postfix/qmgr[32002]: 5EA7D14411E:
from=<sender at midaliasteel.com>, size=105471, nrcpt=1 (queue active)
May 26 09:35:19 mail1 postfix/smtp[31820]: EA139145079:
to=<receiver at midaliasteel.com>, relay=127.0.0.1[127.0.0.1], delay=9,
status=sent (250 Ok: queued as 5EA7D14411E)
May 26 09:35:19 mail1 postfix/smtpd[31823]: disconnect from
localhost.localdomain[127.0.0.1]
May 26 09:35:19 mail1 postfix/pipe[31887]: 5EA7D14411E:
to=<receiver at midaliasteel.com>, relay=cyrus, delay=0, status=sent
(mail1.midaliasteel.com)
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

...yet the message does not seem to arrive in the users' directory for
retrieval by the MUA (POP3). I have done the following to try and
resolve this:

1. I have rsync running on this users mailbox to copy messages to
another location every minute. This copy does not contain the "missing"
messages either.
2. Disabled the MUA (Outlook 2000) from deleting messages from the
server.
3. Got the user to check the webmail server (for both the original and
the copied user) for these messages (in case there's some weird issue
with Outlook 2000) and the messages do not appear here either.

The sending MUA's are Outlook 2003 and the receiving client is Outlook
2000. Cyrus version 2.2.12 Postfix 2.0.18. If anyone can provide some
advise as to how to debug this further I'd appreciate it. Please let me
know if more info is required and I'll endeavour to provide it.



TIA

Justin


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