serious over quota problem

[Joao Pedras]

Hello Ken,

Ken Murchison wrote:

> Joao Pedras wrote:
>
>> Hi all!
>>
>> I have this user's box which is NOT over quota but Cyrus insists on 
>> saying that it is to sendmail. Also
>> I am not able to drag messages into it.
>>
>> I have ran 'reconstruct' on the the folder with '-r -f' and 'cyrquota 
>> -f' also. I have increased/decreased the quota...
>>
>> The problem does not go away.
>>
>> Could someone please provide some insight on this issue?
>
>
> How do you know for a fact that the user is not over quota?  


Well... the a 'du' on the filesystem shows the usage around 2Gb. The 
quota root was
set to 5,000,000. Plus 'cyrquota' would report around 40% usage which 
agrees with
the number I just gave you.

> Keep in mind that a quotaroot includes ALL submailboxes.

And that is the reason why I check 'du' on filesystem folder.

>   Are there \Deleted messages which have not been expunged?

Not quite sure. Wouldn't these count?

>   Is the MUA using a Trash folder?


In the user's inbox? Yes, but that one is empty. Wouldn't that also add 
up to the
quota root?

Two additional details:
1) it's cyrus 2.0.17
2)  I attempted to set the quota to 50,000,000 and the problem went 
away. With that
quota value the usage is down to 4%.

Thanks Ken!!!
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