Problem with Outlook Express

[Roland Pope]

----- Original Message ----- 
From: "Ing. Andrea Vettori" <mail at andreavettori.com>
> Hi,
>
> I have a Cyrus installation with about 300 mailboxes, many of them with
> a lot of messages inside (the record is 21000).
> I have the following problem that I think is not related to Cyrus.
> Excuse me if I'm asking here but I hope someone had the same problem in
> the past...
>
> When outlook express (version 6) gets new email from cyrus, sometimes,
> it marks messages as deleted and it says the message is no longer
> available in the server.
>
> It happens randomly in time and user.
>
> I know messages are still there because if I use another client program
> I can see the messages.
>
> By now, the only way to have outlook see the messages is to remove and
> reinstall the account and resyncronize.
>
> Any hint ?
>
This is a client problem wherby OE gets it's local cache out of sync with
the server.
Go to Tools->options->Maintenance and click  the 'Clean Up Now' button. You
can then browse to the corrupted folder and discard the cache entries for it
and reload it from the server.

Roland

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