MS Entourage crashing.

[Ken Murchison]

"Eric S. Pulley" wrote:
> 
> These sessions are from the same client and same thread.  There are in
> fact the same session I just split it so you could see the successful
> and failed one more easily
> 
> The ^M is not copy and paste crud it's in the log file plan as day.

I doubt that this is being sent to the client.  It might be cruft in the
telemetry code.


> It's not very repeatable. It's happening about 10% of the time and
> seems to be totally random as to when it's going to happen.  It is
> however always when posting a message to the Sent folder on the server
> and only when sending a message.  I can copy 1000s messages to the Sent
> box by hand with no trouble.
> 
> It's only happening on 2 of the 12 Entourage installations here, both
> high profile users.  I've tried reinstalling the clients.  I've even
> swapped the hardware out.  I've made new Sent folders on the server.
> None of that worked.

Have you tried MS support or some google searches?  Its not like the
client is crashing, it looks like a well behaved IMAP session.  Its hard
to blame the server when the client never even tries the command.

Is Entourage a MacOS client only?


> Guess next I'll delete and remake the affected accounts on the server.
> seems very silly to me though.  I have no proof that it's NOT the
> server.  And I have no real way of setting up a different imap server
> for testing.  A number of the upper management are Microsoft lovers and
> I'm running outa arguments not to convert to the evil empire...

So you can't even test Exchange to see if it has the same problem?  Its
scary that the users/management would have such blind faith in MS
products.


> 
> --On Tuesday, February 11, 2003 16:10 -0500 Ken Murchison
> <ken at oceana.com> wrote:
> 
> >
> >
> > "Eric S. Pulley" wrote:
> >>
> >> Okay here are some logs:
> >>
> >> the first part is a successful sent message noted by my added
> >> -----SESSION flag to make it easier to read for you.
> >
> > Are these connections from the same running client (separate threads)
> > or two entirely different sessions?
> >
> >
> >> Questions:
> >> why in Session 2 did it do a LIST?  The user was just sending email
> >> not opening the "Sent Items" folder why would it LIST some of the
> >> times and not others?
> >
> > I have no idea why it would do a LIST after a successful SELECT.  The
> > FETCH might be because this is the first time that the client opened
> > the mailbox.
> >
> >
> >> what is the deal with UID 230 the ^M worries me
> >
> > Not sure.  Is it possible that this is cut-n-paste cruft?
> >
> >
> >> As you can see in Session 2 it does a list and many fetch(es) but
> >> logs out before the append is sent...
> >
> > Is this behavior repeatable?  What happens if you manually select the
> > Sent folder before sending a message?
> >
> > I don't see the server doing anything wrong.  Does this only happen
> > with Cyrus?  Can you post a similar log from a different (working)
> > server?
> >
> >
> >>
> 
>  ------------------------
> |     Eric S. Pulley     |
> | Sr. Unix Administrator |
> |   Hamilton Partners    |
> |    +1.707.431.4300     |
> |  <eric at hamparts.com>   |
>  ------------------------
> 
>   ------------------------------------------------------------------------
> 
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>            Encoding: 7bit

-- 
Kenneth Murchison     Oceana Matrix Ltd.
Software Engineer     21 Princeton Place
716-662-8973 x26      Orchard Park, NY 14127
--PGP Public Key--    http://www.oceana.com/~ken/ksm.pgp