MS Entourage crashing.

[Eric S. Pulley]

These sessions are from the same client and same thread.  There are in 
fact the same session I just split it so you could see the successful 
and failed one more easily

The ^M is not copy and paste crud it's in the log file plan as day.

It's not very repeatable. It's happening about 10% of the time and 
seems to be totally random as to when it's going to happen.  It is 
however always when posting a message to the Sent folder on the server 
and only when sending a message.  I can copy 1000s messages to the Sent 
box by hand with no trouble.

It's only happening on 2 of the 12 Entourage installations here, both 
high profile users.  I've tried reinstalling the clients.  I've even 
swapped the hardware out.  I've made new Sent folders on the server. 
None of that worked.

Guess next I'll delete and remake the affected accounts on the server. 
seems very silly to me though.  I have no proof that it's NOT the 
server.  And I have no real way of setting up a different imap server 
for testing.  A number of the upper management are Microsoft lovers and 
I'm running outa arguments not to convert to the evil empire...

--On Tuesday, February 11, 2003 16:10 -0500 Ken Murchison 
<ken at oceana.com> wrote:

>
>
> "Eric S. Pulley" wrote:
>>
>> Okay here are some logs:
>>
>> the first part is a successful sent message noted by my added
>> -----SESSION flag to make it easier to read for you.
>
> Are these connections from the same running client (separate threads)
> or two entirely different sessions?
>
>
>> Questions:
>> why in Session 2 did it do a LIST?  The user was just sending email
>> not opening the "Sent Items" folder why would it LIST some of the
>> times and not others?
>
> I have no idea why it would do a LIST after a successful SELECT.  The
> FETCH might be because this is the first time that the client opened
> the mailbox.
>
>
>> what is the deal with UID 230 the ^M worries me
>
> Not sure.  Is it possible that this is cut-n-paste cruft?
>
>
>> As you can see in Session 2 it does a list and many fetch(es) but
>> logs out before the append is sent...
>
> Is this behavior repeatable?  What happens if you manually select the
> Sent folder before sending a message?
>
> I don't see the server doing anything wrong.  Does this only happen
> with Cyrus?  Can you post a similar log from a different (working)
> server?
>
>
>>

 ------------------------
|     Eric S. Pulley     |
| Sr. Unix Administrator |
|   Hamilton Partners    |
|    +1.707.431.4300     |
|  <eric at hamparts.com>   |
 ------------------------
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