Outlook Express/Message No Longer Available

[Connie Starr Fensky]

I agree, that you cannot tell your customers which clients to use! They are usually set in their ways...
Can you not put a document on your web site that tells the customers these instructions? I know that customers are usually not able to read ;-), but it is worth a try! We've put it in our knowledge base, here.
c*
  ----- Original Message ----- 
  From: David Hearn 
  Cc: Cyrus 
  Sent: Thursday, August 21, 2003 4:49 PM
  Subject: Re: Outlook Express/Message No Longer Available


  Thanks - I already knew that, and also you can drag the message to another folder, move it back again and then purge it from both folders and it'll be okay again.

  Must better than re-downloading a whole inbox again (300MB for me).

  Also, this only happens when you have Headers Only synchronisation.

  Anyway - with a company of 40 users, I don't want to have to keep manning the phones when they call up to sort this out... ;)  thankfully most use POP3 - but I'd hate to think what might happen when the userbase gets into the 100's or 1,000's.

  And don't say "Use a non-broken IMAP client" - I can't force clients onto people sadly.

  Thanks though for your time.

  D
    ----- Original Message ----- 
    From: Connie Starr Fensky 
    To: David Hearn 
    Cc: Cyrus 
    Sent: Thursday, August 21, 2003 6:10 PM
    Subject: Re: Outlook Express/Message No Longer Available


    Right click on the server, pick Properties. Click on the Local File tab. Pick Remove Messages button, then the Delete button, then the Compact button. (This might be overkill, but it is what we do). Then click OK and have the messages downloaded again.
    This seems to work every time.
    c*
      ----- Original Message ----- 
      From: David Hearn 
      To: Cyrus 
      Sent: Thursday, August 21, 2003 9:23 AM
      Subject: Outlook Express/Message No Longer Available


      It seems that I keep experiencing the bug with OE where if I have "headers only" synchronisation, and I click on the new email within about 10 seconds of the email arriving, the message does not display, is shown as read, marked as deleted (but won't purge) and I get a message saying "Message is no longer available on the server".

      From what I've read, this is a bug in OE - but I have heard of there being 'fixes' in other servers to work around this.

      Does anyone know if there is a fix/work around for this in Cyrus (preferably a configurable option rather than a source code patch as I use pre-compiled .debs) - or whether there's a planned work-around in the wings?

      Thanks

      David Hearn
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