2.5.3: Inconsistency in subscription list separator?

Patrick Goetz pgoetz at mail.utexas.edu
Thu Sep 24 21:21:30 EDT 2015

Hi -

I see how to enable telemetry, but I'm clueless as to how to collect the 
dumps.  I thought there might be a plugin for this, but a search for 
"telemetry" under Add-ons brought up nothing.

On 9/24/2015 7:04 PM, Bron Gondwana wrote:
> Can you get telemetry dumps please, of Thunderbird connecting and getting the folder listing and trying to access
> On Thu, Sep 24, 2015, at 23:08, Patrick Goetz wrote:
>> Hi Bron -
>> Just a quick clarification:
>>    - The folder exists
>>    - The subscription exists
>>    - The ACLS on the folder correspond to full permissions for the user:
>>     pgoetz at www:~$ cyradm --user administrator localhost
>>     verify error:num=18:self signed certificate
>>     IMAP Password:
>>                   localhost>
>>     localhost> lam user/djones/Archives\ Staff
>>     djones lrswipkxtecd
>>     localhost>
>> However, after the upgrade to 2.5.3 from 2.4.17 the user can no longer
>> access this folder or the sub-folders under it.  In Thunderbird, he can
>> see the folders, but they are grayed out; in Roundcube they aren't
>> visible.  I thought it might be an MUA issue and ask him to delete his
>> local Thunderbird configuration/data, but that didn't resolve the problem
>> He also has a few other folders with similar problems; i.e. in one case
>> the folder name isn't grayed out, but the messages in the folder are
>> invisible.  Clicking on the folder using Thunderbird he gets an error
>> message "the action cannot be completed because the account does not
>> exist" or something like this.
>> I'm completely mystified at how such a state can exist.  When I go to
>> the physical mail spool the folders and messages are definitely all there.
>> On 09/24/2015 05:11 AM, Bron Gondwana wrote:
>>> On Thu, Sep 24, 2015, at 19:54, Patrick Goetz wrote:
>>>> I posted a question about this to the info list, but think it might be
>>>> more of a devel issue.
>>> Yeah, I saw it there and almost replied, but I got busy with a support ticket and forgot to get back to you.
>>>> I recently upgraded from 2.4.17 to 2.5.3.  This went more of less
>>>> smoothly; however, one user appears to have lost access to some of his
>>>> mail sub-folders.  They're grayed out in Thunderbird and don't even show
>>>> up when using Roundcube.
>>>> Someone on the info list suggested that I check the user's subscription
>>>> list, where I noticed this:
>>>>      user.djones.Archives Staff
>>>>      user.djones.Archives Staff.1Amy Smith
>>>>      user.djones.Archives Staff.David Jones
>>>>      user.djones.Archives Staff.Delia Burton
>>>>      user.djones.Archives Staff.Drew Patterson
>>>>      user.djones.Archives Staff.Eleanor Smythe
>>>>      user.djones.Archives Staff.Former Staff
>>>>      user.djones.Archives Staff.Julia Moscovy
>>>>      user.djones.Archives Staff.Kate Ooldfield
>>>>      user.djones.Archives Staff.Amy Smith
>>>> This, by the way, is one of the sub-folders no longer accessible to the
>>>> user.
>>> That's OK - subscription items can exist without the folder existing.
>>> The standard basically requires it.

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