2.5.3: Inconsistency in subscription list separator?

[Bron Gondwana]

Telemetry at the Cyrus end.  I can see that we really need to get docs for this somewhere logical

(CC Nicola: how to do telemetry logging is pretty much a FAQ)

To enable telemetry logging for a user, you need to create a directory on disk.  The directory path is
$confdir/log/$userid/ - for example /var/imap/log/brong

If you have virtdomains enabled, then the username is the login name, so if you login as brong at fastmail.fm, then the path is .../log/brong at fastmail.fm/

IMPORTANT: user cyrus needs to be able to write to this directory, so 'chown cyrus /var/imap/log/brong' or whatever.

Also - only new connections will be logged.  You don't need to restart Cyrus, just entirely closing Thunderbird and restarting it will do the trick.

The folder will contain files called imapd-$pid, e.g. imapd-12345.  It might also have pop3 files, httpd files, whatever other daemons you're running.  The first part of the name is the service name from cyrus.conf.

These log files won't contain passwords (cyrus avoids writing those), but may contain other confidential user data - for example the content of emails - so check them over before sharing publicly!

Cheers,

Bron.

On Fri, Sep 25, 2015, at 11:21, Patrick Goetz wrote:
> Hi -
> 
> I see how to enable telemetry, but I'm clueless as to how to collect the 
> dumps.  I thought there might be a plugin for this, but a search for 
> "telemetry" under Add-ons brought up nothing.
> 
> 
> 
> On 9/24/2015 7:04 PM, Bron Gondwana wrote:
> > Can you get telemetry dumps please, of Thunderbird connecting and getting the folder listing and trying to access
> >
> > On Thu, Sep 24, 2015, at 23:08, Patrick Goetz wrote:
> >> Hi Bron -
> >>
> >> Just a quick clarification:
> >>
> >>    - The folder exists
> >>    - The subscription exists
> >>    - The ACLS on the folder correspond to full permissions for the user:
> >>
> >>     pgoetz at www:~$ cyradm --user administrator localhost
> >>     verify error:num=18:self signed certificate
> >>     IMAP Password:
> >>                   localhost>
> >>     localhost> lam user/djones/Archives\ Staff
> >>     djones lrswipkxtecd
> >>     localhost>
> >>
> >>
> >> However, after the upgrade to 2.5.3 from 2.4.17 the user can no longer
> >> access this folder or the sub-folders under it.  In Thunderbird, he can
> >> see the folders, but they are grayed out; in Roundcube they aren't
> >> visible.  I thought it might be an MUA issue and ask him to delete his
> >> local Thunderbird configuration/data, but that didn't resolve the problem
> >>
> >> He also has a few other folders with similar problems; i.e. in one case
> >> the folder name isn't grayed out, but the messages in the folder are
> >> invisible.  Clicking on the folder using Thunderbird he gets an error
> >> message "the action cannot be completed because the account does not
> >> exist" or something like this.
> >>
> >> I'm completely mystified at how such a state can exist.  When I go to
> >> the physical mail spool the folders and messages are definitely all there.
> >>
> >>
> >> On 09/24/2015 05:11 AM, Bron Gondwana wrote:
> >>> On Thu, Sep 24, 2015, at 19:54, Patrick Goetz wrote:
> >>>> I posted a question about this to the info list, but think it might be
> >>>> more of a devel issue.
> >>>
> >>> Yeah, I saw it there and almost replied, but I got busy with a support ticket and forgot to get back to you.
> >>>
> >>>> I recently upgraded from 2.4.17 to 2.5.3.  This went more of less
> >>>> smoothly; however, one user appears to have lost access to some of his
> >>>> mail sub-folders.  They're grayed out in Thunderbird and don't even show
> >>>> up when using Roundcube.
> >>>>
> >>>> Someone on the info list suggested that I check the user's subscription
> >>>> list, where I noticed this:
> >>>>
> >>>>      user.djones.Archives Staff
> >>>>      user.djones.Archives Staff.1Amy Smith
> >>>>      user.djones.Archives Staff.David Jones
> >>>>      user.djones.Archives Staff.Delia Burton
> >>>>      user.djones.Archives Staff.Drew Patterson
> >>>>      user.djones.Archives Staff.Eleanor Smythe
> >>>>      user.djones.Archives Staff.Former Staff
> >>>>      user.djones.Archives Staff.Julia Moscovy
> >>>>      user.djones.Archives Staff.Kate Ooldfield
> >>>>      user.djones.Archives Staff.Amy Smith
> >>>>
> >>>> This, by the way, is one of the sub-folders no longer accessible to the
> >>>> user.
> >>>
> >>> That's OK - subscription items can exist without the folder existing.
> >>> The standard basically requires it.
> >>>
> >
> >


-- 
  Bron Gondwana
  brong at fastmail.fm