2.5.3: Inconsistency in subscription list separator?

[Bron Gondwana]

Can you get telemetry dumps please, of Thunderbird connecting and getting the folder listing and trying to access

On Thu, Sep 24, 2015, at 23:08, Patrick Goetz wrote:
> Hi Bron -
> 
> Just a quick clarification:
> 
>   - The folder exists
>   - The subscription exists
>   - The ACLS on the folder correspond to full permissions for the user:
> 
>    pgoetz at www:~$ cyradm --user administrator localhost
>    verify error:num=18:self signed certificate
>    IMAP Password:
>                  localhost>
>    localhost> lam user/djones/Archives\ Staff
>    djones lrswipkxtecd
>    localhost>
> 
> 
> However, after the upgrade to 2.5.3 from 2.4.17 the user can no longer 
> access this folder or the sub-folders under it.  In Thunderbird, he can 
> see the folders, but they are grayed out; in Roundcube they aren't 
> visible.  I thought it might be an MUA issue and ask him to delete his 
> local Thunderbird configuration/data, but that didn't resolve the problem
> 
> He also has a few other folders with similar problems; i.e. in one case 
> the folder name isn't grayed out, but the messages in the folder are 
> invisible.  Clicking on the folder using Thunderbird he gets an error 
> message "the action cannot be completed because the account does not 
> exist" or something like this.
> 
> I'm completely mystified at how such a state can exist.  When I go to 
> the physical mail spool the folders and messages are definitely all there.
> 
> 
> On 09/24/2015 05:11 AM, Bron Gondwana wrote:
> > On Thu, Sep 24, 2015, at 19:54, Patrick Goetz wrote:
> >> I posted a question about this to the info list, but think it might be
> >> more of a devel issue.
> >
> > Yeah, I saw it there and almost replied, but I got busy with a support ticket and forgot to get back to you.
> >
> >> I recently upgraded from 2.4.17 to 2.5.3.  This went more of less
> >> smoothly; however, one user appears to have lost access to some of his
> >> mail sub-folders.  They're grayed out in Thunderbird and don't even show
> >> up when using Roundcube.
> >>
> >> Someone on the info list suggested that I check the user's subscription
> >> list, where I noticed this:
> >>
> >>     user.djones.Archives Staff
> >>     user.djones.Archives Staff.1Amy Smith
> >>     user.djones.Archives Staff.David Jones
> >>     user.djones.Archives Staff.Delia Burton
> >>     user.djones.Archives Staff.Drew Patterson
> >>     user.djones.Archives Staff.Eleanor Smythe
> >>     user.djones.Archives Staff.Former Staff
> >>     user.djones.Archives Staff.Julia Moscovy
> >>     user.djones.Archives Staff.Kate Ooldfield
> >>     user.djones.Archives Staff.Amy Smith
> >>
> >> This, by the way, is one of the sub-folders no longer accessible to the
> >> user.
> >
> > That's OK - subscription items can exist without the folder existing.
> > The standard basically requires it.
> >


-- 
  Bron Gondwana
  brong at fastmail.fm