2.5.3: Inconsistency in subscription list separator?
brong at fastmail.fm
Thu Sep 24 20:04:49 EDT 2015
Can you get telemetry dumps please, of Thunderbird connecting and getting the folder listing and trying to access
On Thu, Sep 24, 2015, at 23:08, Patrick Goetz wrote:
> Hi Bron -
> Just a quick clarification:
> - The folder exists
> - The subscription exists
> - The ACLS on the folder correspond to full permissions for the user:
> pgoetz at www:~$ cyradm --user administrator localhost
> verify error:num=18:self signed certificate
> IMAP Password:
> localhost> lam user/djones/Archives\ Staff
> djones lrswipkxtecd
> However, after the upgrade to 2.5.3 from 2.4.17 the user can no longer
> access this folder or the sub-folders under it. In Thunderbird, he can
> see the folders, but they are grayed out; in Roundcube they aren't
> visible. I thought it might be an MUA issue and ask him to delete his
> local Thunderbird configuration/data, but that didn't resolve the problem
> He also has a few other folders with similar problems; i.e. in one case
> the folder name isn't grayed out, but the messages in the folder are
> invisible. Clicking on the folder using Thunderbird he gets an error
> message "the action cannot be completed because the account does not
> exist" or something like this.
> I'm completely mystified at how such a state can exist. When I go to
> the physical mail spool the folders and messages are definitely all there.
> On 09/24/2015 05:11 AM, Bron Gondwana wrote:
> > On Thu, Sep 24, 2015, at 19:54, Patrick Goetz wrote:
> >> I posted a question about this to the info list, but think it might be
> >> more of a devel issue.
> > Yeah, I saw it there and almost replied, but I got busy with a support ticket and forgot to get back to you.
> >> I recently upgraded from 2.4.17 to 2.5.3. This went more of less
> >> smoothly; however, one user appears to have lost access to some of his
> >> mail sub-folders. They're grayed out in Thunderbird and don't even show
> >> up when using Roundcube.
> >> Someone on the info list suggested that I check the user's subscription
> >> list, where I noticed this:
> >> user.djones.Archives Staff
> >> user.djones.Archives Staff.1Amy Smith
> >> user.djones.Archives Staff.David Jones
> >> user.djones.Archives Staff.Delia Burton
> >> user.djones.Archives Staff.Drew Patterson
> >> user.djones.Archives Staff.Eleanor Smythe
> >> user.djones.Archives Staff.Former Staff
> >> user.djones.Archives Staff.Julia Moscovy
> >> user.djones.Archives Staff.Kate Ooldfield
> >> user.djones.Archives Staff.Amy Smith
> >> This, by the way, is one of the sub-folders no longer accessible to the
> >> user.
> > That's OK - subscription items can exist without the folder existing.
> > The standard basically requires it.
brong at fastmail.fm
More information about the Cyrus-devel