2.5.3: Inconsistency in subscription list separator?

Patrick Goetz pgoetz at mail.utexas.edu
Thu Sep 24 09:08:54 EDT 2015

Hi Bron -

Just a quick clarification:

  - The folder exists
  - The subscription exists
  - The ACLS on the folder correspond to full permissions for the user:

   pgoetz at www:~$ cyradm --user administrator localhost
   verify error:num=18:self signed certificate
   IMAP Password:
   localhost> lam user/djones/Archives\ Staff
   djones lrswipkxtecd

However, after the upgrade to 2.5.3 from 2.4.17 the user can no longer 
access this folder or the sub-folders under it.  In Thunderbird, he can 
see the folders, but they are grayed out; in Roundcube they aren't 
visible.  I thought it might be an MUA issue and ask him to delete his 
local Thunderbird configuration/data, but that didn't resolve the problem

He also has a few other folders with similar problems; i.e. in one case 
the folder name isn't grayed out, but the messages in the folder are 
invisible.  Clicking on the folder using Thunderbird he gets an error 
message "the action cannot be completed because the account does not 
exist" or something like this.

I'm completely mystified at how such a state can exist.  When I go to 
the physical mail spool the folders and messages are definitely all there.

On 09/24/2015 05:11 AM, Bron Gondwana wrote:
> On Thu, Sep 24, 2015, at 19:54, Patrick Goetz wrote:
>> I posted a question about this to the info list, but think it might be
>> more of a devel issue.
> Yeah, I saw it there and almost replied, but I got busy with a support ticket and forgot to get back to you.
>> I recently upgraded from 2.4.17 to 2.5.3.  This went more of less
>> smoothly; however, one user appears to have lost access to some of his
>> mail sub-folders.  They're grayed out in Thunderbird and don't even show
>> up when using Roundcube.
>> Someone on the info list suggested that I check the user's subscription
>> list, where I noticed this:
>>     user.djones.Archives Staff
>>     user.djones.Archives Staff.1Amy Smith
>>     user.djones.Archives Staff.David Jones
>>     user.djones.Archives Staff.Delia Burton
>>     user.djones.Archives Staff.Drew Patterson
>>     user.djones.Archives Staff.Eleanor Smythe
>>     user.djones.Archives Staff.Former Staff
>>     user.djones.Archives Staff.Julia Moscovy
>>     user.djones.Archives Staff.Kate Ooldfield
>>     user.djones.Archives Staff.Amy Smith
>> This, by the way, is one of the sub-folders no longer accessible to the
>> user.
> That's OK - subscription items can exist without the folder existing.
> The standard basically requires it.

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