Issue with Emails being changed from UNREAD to READ with no explanation

[Julien Coloos]

Le 18/10/2011 12:53, Smith, Michael a écrit :
>
> Hello,
>
> We (Pegasystems) are working with a customer who are using Cyrus 
> 2.3.13 in production.
>
> *Process*
>
> ·The application that we have built uses a listener process that polls 
> an email account every 60 minutes.
>
> ·All "UNREAD" emails are processed when the email listener starts
>
> ·All "UNREAD" emails are then deleted when the listener process 
> disconnects
>
> ·Any new emails received during the time of the email listener is 
> processing emails are somehow marked as "READ" when they have not been 
> read or processed
>
> ·For all subsequent instantiations of the email listener process the 
> "READ" emails are not processed
>
> *Investigations undertaken*
>
> ·All debug code from the application has revealed that there are no 
> java errors from the application or from the JavaMail API
>
> ·No Pegasystems code or command is being issued that can change the 
> status of the email from "UNREAD" to "READ
>
> Are there any existing issues/bugs that match the symptoms detailed 
> above in Cyrus post 2.3.13?
>
> Cheers,
>
> Michael
>
> **
>
> *Michael Smith | Technical Solutions Director | Pegasystems Ltd*
>
> Office: 01189 651627 | Mobile: 07966 768244 | E-Mail: 
> Michael.Smith at Pega.com <mailto:Michael.Smith at Pega.com> | www.pega.com 
> <http://www.pega.com>
>

Looks similar to an issue discussed some time ago: 
http://asg.andrew.cmu.edu/archive/message.php?mailbox=archive.cyrus-devel&msg=2961
Bug happens in a complex part of the code - that no-one dared to 
approach. It was fixed in version 2.4 as part of a heavy refactoring.


Regards
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