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Le 18/10/2011 12:53, Smith, Michael a écrit :
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<div class="WordSection1">
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Hello,<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span style="color: rgb(31, 73,
125);" lang="EN-US">We (Pegasystems) are working with a
customer who are using Cyrus 2.3.13 in production.
<o:p></o:p></span></p>
<p class="MsoNormal" style=""><b><span style="color: rgb(31, 73,
125);" lang="EN-US">Process<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol;
color: rgb(31, 73, 125);" lang="EN-US"><span style="">·<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="EN-US">The application that we have
built uses a listener process that polls an email account
every 60 minutes.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol;
color: rgb(31, 73, 125);" lang="EN-US"><span style="">·<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="EN-US">All “UNREAD” emails are
processed when the email listener starts<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol;
color: rgb(31, 73, 125);" lang="EN-US"><span style="">·<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="EN-US">All “UNREAD” emails are then
deleted when the listener process disconnects<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol;
color: rgb(31, 73, 125);" lang="EN-US"><span style="">·<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="EN-US">Any new emails received
during the time of the email listener is processing emails
are somehow marked as “READ” when they have not been read or
processed<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol;
color: rgb(31, 73, 125);" lang="EN-US"><span style="">·<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="EN-US">For all subsequent
instantiations of the email listener process the “READ”
emails are not processed<o:p></o:p></span></p>
<p class="MsoNormal" style=""><b><span style="color: rgb(31, 73,
125);" lang="EN-US">Investigations undertaken<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol;
color: rgb(31, 73, 125);" lang="EN-US"><span style="">·<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="EN-US">All debug code from the
application has revealed that there are no java errors from
the application or from the JavaMail API<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol;
color: rgb(31, 73, 125);" lang="EN-US"><span style="">·<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="EN-US">No Pegasystems code or
command is being issued that can change the status of the
email from “UNREAD” to “READ<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span style="color: rgb(31, 73,
125);" lang="EN-US">Are there any existing issues/bugs that
match the symptoms detailed above in Cyrus post 2.3.13?<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span style="color: rgb(31, 73,
125);" lang="EN-US">Cheers,</span><span style="font-size:
12pt; color: rgb(31, 73, 125);" lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style=""><span style="color: rgb(31, 73,
125);" lang="EN-US">Michael<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom: 4pt; line-height:
11pt;">
<b><span style="font-size: 10pt; font-family: DINOT; color:
rgb(32, 91, 144);" lang="EN-US"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom: 4pt; line-height:
11pt;">
<b><span style="font-size: 10pt; font-family: DINOT; color:
rgb(32, 91, 144);" lang="EN-US">Michael Smith | Technical
Solutions Director | Pegasystems Ltd<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size: 9pt; font-family:
"Verdana","sans-serif"; color: rgb(0,
185, 242);" lang="EN-US">Office:
</span><span style="font-size: 9pt; font-family:
"Verdana","sans-serif"; color: rgb(32,
91, 144);" lang="EN-US">01189 651627 |
</span><span style="font-size: 9pt; font-family:
"Verdana","sans-serif"; color: rgb(0,
185, 242);" lang="EN-US">Mobile:
</span><span style="font-size: 9pt; font-family:
"Verdana","sans-serif"; color: rgb(32,
91, 144);" lang="EN-US">07966 768244 |
</span><span style="font-size: 9pt; font-family:
"Verdana","sans-serif"; color: rgb(0,
185, 242);" lang="EN-US">E-Mail:
</span><span style="font-size: 9pt; font-family:
"Verdana","sans-serif"; color: rgb(32,
91, 144);" lang="EN-US"><a moz-do-not-send="true"
href="mailto:Michael.Smith@Pega.com">Michael.Smith@Pega.com</a>
|
</span><span style="" lang="EN-US"><a moz-do-not-send="true"
href="http://www.pega.com"><span style="font-size: 9pt;
font-family:
"Verdana","sans-serif";">www.pega.com</span></a></span><span
style="font-size: 9pt; color: rgb(31, 73, 125);"
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
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<br>
Looks similar to an issue discussed some time ago:
<a class="moz-txt-link-freetext" href="http://asg.andrew.cmu.edu/archive/message.php?mailbox=archive.cyrus-devel&msg=2961">http://asg.andrew.cmu.edu/archive/message.php?mailbox=archive.cyrus-devel&msg=2961</a><br>
Bug happens in a complex part of the code - that no-one dared to
approach. It was fixed in version 2.4 as part of a heavy
refactoring.<br>
<br>
<br>
Regards<br>
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