User tags lost

[Tom Plancon]

On 5/24/2012 1:58 AM, Bron Gondwana wrote:
> On Wed, May 23, 2012 at 02:53:19PM -0400, Tom Plancon wrote:
>> Thank you for your patience with this! It is really appreciated!
>>
>> After stumbling through the telnet/IMAP syntax I finally got in, a
>> good learning experience!
>
> Cool.
>
>> The output of the SELECT for the user who is having the biggest
>> issue with this is extensive, so I've attached it as a text file. I
>> do see the "$Label1, $Label2, etc." as you said but also a lot of
>> text which I assume are the tags the user has made.
>>
>> The question is, other than the excessive use of tags, is there
>> anything else wrong with this output?
>
> The output is fine - BUT, here's the problem.  Cyrus has a hard limit
> of 128 "user flags" per mailbox, and they're not recyclable.  Once
> you have created that many flags, you're stuck - you can't create any
> more.
>
> If that user is creating more in Thunderbird, it's probably only
> storing them locally and failing to upload them to the server - which
> is probably only working by accident and not how it's designed to work.
>
> What a mess!
>
> The only solution I can offer for now is "use fewer tags".  To clean
> them out, you can create a new empty folder and copy the messages
> across.  That works for everything other than INBOX.  For INBOX it's
> harder - you pretty much need to create a new folder, copy the messages
> into it, delete the cyrus.header file for the INBOX and reconstruct,
> then copy the messages back.  Ouch.
>
> Bron ( that's assuming most of these tags were used in the past, but are
>         not on any existing messages )
>
>> --
>> Thomas E. Plancon
>> CAD/IS Manager
>>
>> B K A Architects, Inc.
>> 142 Crescent Street
>> Brockton, MA 02302
>>
>> tel: 508 . 583 . 5603 ext 313
>> fax: 508 . 584 . 2914
>> www.bkaarchitects.com<http://www.bkaarchs.com/>
>
>> Trying 10.10.10.97...
>> Connected to pelican.domus-bka.local (10.10.10.97).
>> Escape character is '^]'.
>> * OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID STARTTLS AUTH=PLAIN SASL-IR COMPRESS=DEFLATE] pelican.domus-bka.local Cyrus IMAP v2.3.16-Fedora-RPM-2.3.16-6.el6_1.4 server ready
>> . login XXXXXXX YYYYYYYYY
>> . OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID LOGINDISABLED COMPRESS=DEFLATE ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE SCAN IDLE LISTEXT LIST-SUBSCRIBED X-NETSCAPE URLAUTH] User logged in
>> . select inbox
>> * FLAGS (\Answered \Flagged \Draft \Deleted \Seen $Forwarded $MDNSent NonJunk Junk $label1 $label2 $label3 $label4 $label5 9004_chicago 8161_prototype 9024_woodbury 8118_legacy 9052 9100_gardens_fl 9076_calgery 9100_x-roads 9100_sherway 9076_marketmall 9081_tween 9100_naperville 9100_wayne_pa 9095_orlando_fl 9094_altanta_ga 9009_lincoln_nyc 9104_ 9100_whistler 9145_mall_of_america 9144_scottsdale_az 1000 1000_camberland MDNSent 10010_eastontowncenter 1040_shorthills_nj 1040_watersidenaples 1040_eatoncentre 1050_halifax 210052_lenox 1060_victoria 10101_milleniamall-orlando 1010_bocaraton-fl 210100_eton-cleveland 10102_laencantada-az 10118_kingofprussia 10120_sunset_s.miami 10166_uvpk-fortworth 10168_citycenter-houston 10165_houston-gallira 10101_orlando 10054_halifax 10169_shortpump-richmond_va 10167_cityctr_houston-tx 10055_lenox-atlanta-ga 10043_waterside-fl 10165_galleria-houston-tx 10169_shortpump_richmond-va 09145_mallofamerica_mn 10101_millenia-orlando-fl 10042_eaton-
 ctr-tor
onto 09144_scottsdale-az 10166_uvpk-fortworth-tx 10054_halifax-nova-scotla 10027_easton-oh 10183_streets at southpoint_durham-nc 10185_summit_birmingham-al 10067_johnsonst-victoriabc 10171_freckleface-milwaukee-wi 210206_doman-austin-tx 210216_kenwood 211000_madisona-nyc 211000_halstead_il 211000_grandave.-st.paul 211010_tampa-fl 211010_aventura-fl 211012_harboreast-md 11025_66th&-3rd-nyc 11026_new-hyde-_cincinatti-oh 11027_highland-tx-reno 11032_lakeshore-oakville-on 11045_lincoln-rd_fl 11068_u-village_seatle 11080_meatpacking-nyc 11082_bethesda-md_reno 11083_oldhydepark-tampa 11086_cherry-creek_denver-co 11087_abq-uptown-nw 11091_hingham-derby-shops 11088_newburyst_boston 11103_studio-city_al-ca 11090_grantave_sanfran 11105_burlington-mall 11100-farington-ct 11106_ross-park_pittsburgh 11107_villagepointe_omaha-ne 11108_garden-city_ri 11109_metrotwon_van-bc 11110_southport-chicago-il 11111_ridgehill_westchester-ny 11126_4thst.-calgary-ab 11122_palm_desert-ca 11123_kingsway_edmo
 nton 111
31_union-square-nyc 11128_ivivva-chinook 11127_ivivva-park-royal 11135_lincoln-rd-fl 11140_southport-addison_chicago-il 11032_lakeshor-oakvile-on 11141_ivivva_lakeshore_oakvile-on 11147_somerset-troy-mi 11157_burlington 11158_natick-reno 11159_mallofamerica-storefront 11160_kingst-charleston-sc 11163_upperwestside_nyc 11164__aventura_reno_storefront 11163_upper-west-side_nyc 11171_meat-packing_nyc 11169_carrefour-laval_qa 11181_park-royal_west-van-bc 11175_clarendon-arlington-reno 11184_college-ave_berkley_ca_reno 11185_lincoln-square_nyc_reno 11186_roosevelt-field_ny_reno 11187_greenwich_ct_reno 11195_regalia-memphis-tn 11194_austrailan_testfit_ 11203_brooklyn_nyc 11204_westchester_white-plains-ny)
>> * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen $Forwarded $MDNSent NonJunk Junk $label1 $label2 $label3 $label4 $label5 9004_chicago 8161_prototype 9024_woodbury 8118_legacy 9052 9100_gardens_fl 9076_calgery 9100_x-roads 9100_sherway 9076_marketmall 9081_tween 9100_naperville 9100_wayne_pa 9095_orlando_fl 9094_altanta_ga 9009_lincoln_nyc 9104_ 9100_whistler 9145_mall_of_america 9144_scottsdale_az 1000 1000_camberland MDNSent 10010_eastontowncenter 1040_shorthills_nj 1040_watersidenaples 1040_eatoncentre 1050_halifax 210052_lenox 1060_victoria 10101_milleniamall-orlando 1010_bocaraton-fl 210100_eton-cleveland 10102_laencantada-az 10118_kingofprussia 10120_sunset_s.miami 10166_uvpk-fortworth 10168_citycenter-houston 10165_houston-gallira 10101_orlando 10054_halifax 10169_shortpump-richmond_va 10167_cityctr_houston-tx 10055_lenox-atlanta-ga 10043_waterside-fl 10165_galleria-houston-tx 10169_shortpump_richmond-va 09145_mallofamerica_mn 10101_millenia-orlando-fl
  10042_
eaton-ctr-toronto 09144_scottsdale-az 10166_uvpk-fortworth-tx 10054_halifax-nova-scotla 10027_easton-oh 10183_streets at southpoint_durham-nc 10185_summit_birmingham-al 10067_johnsonst-victoriabc 10171_freckleface-milwaukee-wi 210206_doman-austin-tx 210216_kenwood 211000_madisona-nyc 211000_halstead_il 211000_grandave.-st.paul 211010_tampa-fl 211010_aventura-fl 211012_harboreast-md 11025_66th&-3rd-nyc 11026_new-hyde-_cincinatti-oh 11027_highland-tx-reno 11032_lakeshore-oakville-on 11045_lincoln-rd_fl 11068_u-village_seatle 11080_meatpacking-nyc 11082_bethesda-md_reno 11083_oldhydepark-tampa 11086_cherry-creek_denver-co 11087_abq-uptown-nw 11091_hingham-derby-shops 11088_newburyst_boston 11103_studio-city_al-ca 11090_grantave_sanfran 11105_burlington-mall 11100-farington-ct 11106_ross-park_pittsburgh 11107_villagepointe_omaha-ne 11108_garden-city_ri 11109_metrotwon_van-bc 11110_southport-chicago-il 11111_ridgehill_westchester-ny 11126_4thst.-calgary-ab 11122_palm_desert-ca 11123_
 kingsway
_edmonton 11131_union-square-nyc 11128_ivivva-chinook 11127_ivivva-park-royal 11135_lincoln-rd-fl 11140_southport-addison_chicago-il 11032_lakeshor-oakvile-on 11141_ivivva_lakeshore_oakvile-on 11147_somerset-troy-mi 11157_burlington 11158_natick-reno 11159_mallofamerica-storefront 11160_kingst-charleston-sc 11163_upperwestside_nyc 11164__aventura_reno_storefront 11163_upper-west-side_nyc 11171_meat-packing_nyc 11169_carrefour-laval_qa 11181_park-royal_west-van-bc 11175_clarendon-arlington-reno 11184_college-ave_berkley_ca_reno 11185_lincoln-square_nyc_reno 11186_roosevelt-field_ny_reno 11187_greenwich_ct_reno 11195_regalia-memphis-tn 11194_austrailan_testfit_ 11203_brooklyn_nyc 11204_westchester_white-plains-ny)]
>> * 11312 EXISTS
>> * 0 RECENT
>> * OK [UNSEEN 9293]
>> * OK [UIDVALIDITY 1180967538]
>> * OK [UIDNEXT 158198]
>> * OK [NOMODSEQ] Sorry, modsequences have not been enabled on this mailbox
>> * OK [URLMECH INTERNAL]
>> . OK [READ-WRITE] Completed
>>
>>
>

Bron,

Wow! That explains a lot! The user currently has about 40 tags she made 
to organize her email for current projects, and she has been using this 
practice for over 3 years!

I'm not sure if we'll attempt the repair as you suggested. Probably just 
abandon using tags and the user will come up with a new way of 
organizing her email. I will forewarn other users who may think this is 
a good method of organizing.

Thanks again for your knowledge and patience on this! All very helpful 
and interesting!

Best wishes!

-- 
Thomas E. Plancon
CAD/IS Manager

B K A Architects, Inc.
142 Crescent Street
Brockton, MA 02302

tel: 508 . 583 . 5603 ext 313
fax: 508 . 584 . 2914
www.bkaarchitects.com <http://www.bkaarchs.com/>