User tags lost

[Tom Plancon]

On 5/21/2012 4:55 PM, Bron Gondwana wrote:
> On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote:
>> On 5/18/2012 4:45 PM, Bron Gondwana wrote:
>>> On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote:
>>>> Hello,
>>>> I'm not sure this is the list to post my issue but thought I'd give
>>>> it a shot.
>>>> We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50
>>>   (2.3.16 I assume)
>>>
>>>> users. All users have Thunderbird 11-12 as their email client. A
>>>> couple of the users rely on "tagging" email in Tbird heavily.
>>>> Periodically, they lose the tags they have placed for no apparent
>>>> reason. They are there for a few days/weeks, then gone.
>>>> Is this something that could be happening in Cyrus, or is it
>>>> strictly a Thunderbird issue?
>>>> Any input is appreciated! Thanks!
>>> Possibly a Cyrus thing.  Is there anything in syslog?  It sounds
>>> like you're losing the cyrus.header files, which is where the tag
>>> names are stored.
>>>
>>> Bron.
>> Bron,
>> Thanks for the reply. Yes I am using 2.3.16!
>> I believe all of the Cyrus logging is into /var/log/maillog. I
>> inherited this config. What would I look for in maillog?
>
> IOERROR is a good start.
>
> Bron.

The only IOERROR I see is related to "fstating sieve script" for some 
users. Any other possibilities?

Thanks!

-- 
Thomas E. Plancon
CAD/IS Manager

B K A Architects, Inc.
142 Crescent Street
Brockton, MA 02302

tel: 508 . 583 . 5603 ext 313
fax: 508 . 584 . 2914
www.bkaarchitects.com <http://www.bkaarchs.com/>