User tags lost

[Bron Gondwana]

On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote:
> Hello,
> I'm not sure this is the list to post my issue but thought I'd give
> it a shot.
> We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50

 (2.3.16 I assume)

> users. All users have Thunderbird 11-12 as their email client. A
> couple of the users rely on "tagging" email in Tbird heavily.
> Periodically, they lose the tags they have placed for no apparent
> reason. They are there for a few days/weeks, then gone.
> Is this something that could be happening in Cyrus, or is it
> strictly a Thunderbird issue?
> Any input is appreciated! Thanks!

Possibly a Cyrus thing.  Is there anything in syslog?  It sounds
like you're losing the cyrus.header files, which is where the tag
names are stored.

Bron.