Inaccessible emails

[Adam Tauno Williams]

On Wed, 2012-03-14 at 13:09 +1100, Puthick Hok wrote:
> I'm using cyrus-imapd 2.3.7 with postfix and thunderbird as the client. 
> My boss mailbox is about 17GB with around 56000 emails directly in the 
> inbox. Now he has a problem opening his email from thunderbird 10. When 
> he double clicks on some messages, thunderbird opens a new tab but the 
> message content is blank. Sometimes by clicking forward or reply, 
> thunderbird displays the message content as the quote message. This 
> problem is not happening on every email message. This is rather erratic. 
> It's not always the new email message.

Have you tried just deleting and recreating the account in Thunderbird?

> I have reconstructed his mailbox from cyradm and reduced the period when 
> squatter runs from 2 hours to 1 hour. All of these do not help or fix 
> the problem.

If this is a client side problem I don't see how this will help.

> To be honest, I don't know for sure the problem is. I can only guess 
> that the size of his mailbox and the number of messages left directly in 
> the inbox may be the problem. 

56,000 messages in a mailbox is certainly *not* a problem for Cyrus.

> However, the same message that cannot be 
> opened by thunderbird is accessible from squirrel mail. So, at least I 
> want to know what to explain to him the problem.

I think that tells you everything you need to know.
Client-side-problem.

> It would be much appreciated if anyone could explain this problem to me 
> and/or suggest a solution to this problem.

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