problem Outlook not recieving mail from mailbox

Adam Tauno Williams awilliam at
Sat Jun 23 08:33:04 EDT 2012

On Sat, 2012-06-23 at 07:58 +0800, JonL wrote:
> I'm having an issue where the mail is going to the mailbox and that I
> can verify, but for some reason Outlook 2003 cannot connect to the
> mail server although I can ping from server to client and from client
> to server.  Something is stopping the connection from happening.
> Since I'm fairly new to this would appreciate some help.
> I can telnet to the image server and I only get the  following:
> * OK linux-srv Cyrus IMAP4 v2.2.12 server ready
> Any help would be greatly appreciated

Perhaps Outlook is configured to use SSL [which uses a different port]
or TLS and the server is not configured to support TLS.

[BTW: Both Outlook 2003 and Cyrus 2.2 are very old;  Cyrus 2.2 is
extremely old.]

Have you disabled the Exchange extensions?  These can interfere with
'normal' IMAP connections, especially in Outlook 2003.

Tools -> Options -> Other -> Advanced -> Options -> Add-In Manager ->
Uncheck Exchange Extensions property.

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