Email not appearing in list, but files exist on disk

[Michael Menge]

Hi,

IMHO the mails have been marked as deleted, but not expunged by the
webmailer. Most clients will not show these mails by default and some
(e.g. Horde/IMP) count unread mails which are marked as deleted in the
summary view.

By exiting with Thunderbird these messages got expunged.

Regards

    Michael Menge

Quoting francis picabia <fpicabia at gmail.com>:

> We've been running Cyrus imapd for many years and it is normally robust.
>
> It is now on Redhat 5.8, using local storage.
>
> A support call reported that in the webmail summary view, there
> were over 130 unread messages, and yet the message list
> could show only 8.  The messages showing are the most
> recent received since Aug 28.  I checked the disk files and
> there were about 130+ files in the top level
> of this mailbox.
>
> I su'ed to cyrus and did :
>
> /usr/lib/cyrus-imapd/reconstruct -r -f user.USERNAME
>
> where USERNAME is the account name.
>
> I checked again in webmail (had logged out, back in) and
> no difference, still only the same 8 emails showing.
>
> I thought I should try another email client in case the webmail
> client had problems digesting something.
>
> I set up my Linux Thunderbird to connect to this account over IMAP.
> It showed only 8 emails as well.
>
> I looked again at the files on disk, and now it jived - only 8 messages
> on disk.  At first I thought reconstruct had messed it up, but
> I can see the IMAP connection from Thunderbird also had
> a role.
>
> Looking in the imap logs, I found:
>
> Aug 30 14:47:20 myserver imap[30180]: Expunged 124 messages from  
> user.USERNAME
>
> The 30180 thread corresponds to my Thunderbird client.  It must have
> done an expunge on connect and somehow these messages
> were thought to be marked for deletion by cyrus.
>
> I am currently recovering the lost email files from backup tape, and I'll
> do some additional attempts to reconstruct with a copy of those
> files.  Are there any suggestions on how I go about a recovery of
> this mailbox so it is true again?
> ----
> Cyrus Home Page: http://www.cyrusimap.org/
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>




--------------------------------------------------------------------------------

M.Menge                                Tel.: (49) 7071/29-70316
Universität Tübingen                   Fax.: (49) 7071/29-5912
Zentrum für Datenverarbeitung          mail:  
michael.menge at zdv.uni-tuebingen.de
Wächterstraße 76
72074 Tübingen
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