IOERROR: zero index/expunge record

[Marc Muehlfeld]

Does anybody have an idea what cause this problem and how to finally fix it?



Am 22.07.2011 10:19, schrieb Marc Muehlfeld:
> Hi,
>
> two weeks ago we migrated from Centos 5.6 (cyrus 2.3.7) to Scientific Linux
> 6.0 (cyrus 2.3.16). Since that day some users are having problems with their
> mailbox. Thunderbird shows them "IOERRORS" and some are seeing undeletable
> mails with no content.
>
> The imapd's logfile contains the following:
>
> imap[21918]: IOERROR: user.xxx zero index/expunge record 41/47
> imap[16600]: IOERROR: user.yyy zero index/expunge record 16/17
>
> Also the mailbox (sub-)folder contains *.NEW files when this happens:
> -rw-------   1 cyrus mail  13660 22. Jul 09:22 cyrus.cache.NEW
> -rw-------   1 cyrus mail    800 22. Jul 09:22 cyrus.index.NEW
>
> Reconstructing the mailbox removes the *.NEW files and it's working for some
> hours or a day. But the problem and the *NEW files are always comming back.
> But reconstructing several mailboxes every day can't be the solution. On
> client side nothing had changed.
>
> For the migration the database was converted to text on the old system and
> reimported on SL6 using ctl_mboxlist. /etc/imapd.conf and /etc/cyrus.conf are
> copied from the old system.
>
> Does anybody have an idea what could be wrong and how it could be fixed?
>
>
> Regards,
> Marc
> ----