Error dragging and dropping a folder from one server to another for only one user

Bron Gondwana brong at
Mon Jan 12 19:50:09 EST 2009

On Mon, Jan 12, 2009 at 04:59:28PM -0500, David Korpiewski wrote:
> Forgive me, but what is "telemetry".  I talked to our mac guru and he 
> was unaware what that was either.

The first hit on google for "cyrus telemetry" give this:

Which is a pretty good description.  Basically, you create a directory
in <config dir>/log/ with the username of the user you want to watch,
and it logs all traffic on connections for that user.

(something like /var/imap/log/brong for me)

> This problem continues to plague us 
> even if we use cyradm and delete the account outright.   We verify that 
> the account was deleted and the directory in the mail store was gone. 
> Then when it comes back the problem still exists.

It sounds like there's an issue with the encoding of a folder name to
me - when Mac mail sends it.  Telemetry will show it.
> A new finding (and work-around) is that if we drag local folders to the 
> mail server having issues, the folders copy.  The problem exists from 
> server to server (same versions and all).   So our work-around is to 
> copy the one server's folders to the local disk and then over to the new 
> server.

Sounds like there's an ImapUTF-7 encoding/decoding issue - probably not
re-encoding the value for one end.


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