MUA not noticing new mail

[Mike Eggleston]

On Fri, 29 Aug 2008, Kenneth Marshall might have said:

> On Fri, Aug 29, 2008 at 08:55:40AM -0500, Mike Eggleston wrote:
> > Morning,
> > 
> > I have a user that has complained of her MAU not notifying her about
> > receiving new mail many times. In the beginning she was on a Windows
> > XP using first Outlook 2000, then Outlook 2007. Now she's on a Mac OS X
> > (Leopard, 10.5.4) using Mac Mail (Mail.app).
> > 
> > I look at the cyrus server, mail store, and see messages with the right
> > file system time stamp and the right Received times in the message itself.
> > 
> > My current need is to fix her Mac OS X Mail issue so she gets notified
> > when mail arrives.
> > 
> > Where can I start looking for a setting to change?
> > 
> > I did find this article <http://www.eudora.co.nz/support.html> about Mac
> > OS X Mail ignoring new mail and may be not working right with IDLE. Should
> > I turn off IDLE?
> > 
> > Mike
> > 
> Mike,
> 
> We tried many IDLE options here, but so many clients had poor IDLE
> support that we ended up turning it off. The number of help desk
> calls such as the one above dropped essentially to zero after the
> change.
> 
> Cheers,
> Ken
> 

I just turn off idle by commenting out the process in /etc/cyrus.conf, right?

Mike