MUA not noticing new mail

Kenneth Marshall ktm at
Fri Aug 29 10:13:18 EDT 2008

On Fri, Aug 29, 2008 at 08:55:40AM -0500, Mike Eggleston wrote:
> Morning,
> I have a user that has complained of her MAU not notifying her about
> receiving new mail many times. In the beginning she was on a Windows
> XP using first Outlook 2000, then Outlook 2007. Now she's on a Mac OS X
> (Leopard, 10.5.4) using Mac Mail (
> I look at the cyrus server, mail store, and see messages with the right
> file system time stamp and the right Received times in the message itself.
> My current need is to fix her Mac OS X Mail issue so she gets notified
> when mail arrives.
> Where can I start looking for a setting to change?
> I did find this article <> about Mac
> OS X Mail ignoring new mail and may be not working right with IDLE. Should
> I turn off IDLE?
> Mike

We tried many IDLE options here, but so many clients had poor IDLE
support that we ended up turning it off. The number of help desk
calls such as the one above dropped essentially to zero after the


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