Very annoying IMAP problem (cyrus + Outlook)

[Alain Spineux]

On Fri, Aug 22, 2008 at 12:20 PM, Denis BUCHER <dbucherml at hsolutions.ch> wrote:
> Michael Menge a écrit :
>> Quoting Denis BUCHER <dbucherml at hsolutions.ch>:
>>>
>>> We have 50 people using Outlook on our IMAP cyrus server. It's
>>> wonderful : fast, efficient, no problem, easy...
>>>
>>> But for 4-5 days I have a strange problem only on one PC :
>>> * Outlook has to reconnect to the server every 5 minutes because of
>>> "Fatal error: word too long".
>>>
>>> As far as I understand, the cause of the problem is :
>>> * "Outlook is sending either a token or quoted string that is longer
>>> than 8K bytes."
>>>
>>> But how could I correct this problem either in Outlook or cyrus ???
>>> * Can I simply delete the "offending" email in Outlook, but how to
>>> find which one ?
>>>
>>> Denis Bucher
>>
>> Hi
>>
>> you can investigate the problem further by activating cyrus telemetry
>> logging for that user. Create a directory with the name of the userid
>> in {configdirectory}/log . Cyrus will create files in there wich will
>> contain all data send and recieved after authentication.
>>
>>         Michael Menge
>
> What do you call the configdirectory for cyrus ? I have different places
> with cyrus (I'm using the standard package provided with SuSE Linux /
> SLES 10) :

for myself :

# mkdir /var/lib/imap/log/firstname.lastname at domain.name
# chown cyrus.cyrus /var/lib/imap/log/firstname.lastname at domain.name


>
> 1. I have a "cyrus" user with all binaries inside "bin" in the homedir
> 2. In "/var/spool/imap/user/" there are all user accounts with the mails...
>
> But I think I understand, I have to create the "log" directory into :
> /var/spool/imap/user/dbucher
> which means :
> /var/spool/imap/user/dbucher/log
>
> Is that enough and correct, no config to add or command in cyradm ?

nothing more

>
> I restarted cyrus but nothing appears in the log directory...
>
> Thank you very much for your help

To solve your problem you could try to use an imap proxy between your
outlook and cyrus like "nginx"
Just for this user or other having problems at first


>
> Denis
> ----
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>



-- 
Alain Spineux
aspineux gmail com
May the sources be with you