duplicate messages

[Gottschalk, David]

Good thinking, but this user isn't using clients. In fact, I've had him use numerous different clients to see if he still had the problem, and he did.

David Gottschalk
UTS Infrastructure Technology Services
david.gottschalk at emory.edu


-----Original Message-----
From: info-cyrus-bounces at lists.andrew.cmu.edu [mailto:info-cyrus-bounces at lists.andrew.cmu.edu] On Behalf Of Ciprian Marius Vizitiu
Sent: Friday, September 28, 2007 12:27 PM
To: info-cyrus at lists.andrew.cmu.edu
Subject: RE: duplicate messages


> >         I have one user that is getting random duplicate
> messages.  I have investigated this issue heavily, and it
> appears that Cyrus is causing this. I've even gone so far as
> to recreate the user's mailbox, but that did not resolve the
> problem. I even have duplicate message suppression turned on.
> The user isn't receiving duplicate messages on the MTA level,
> it appears that after Cyrus gets the message it gets
> duplicated. Anyone have any suggestions?

Once upon a time I've had a strange situation where messages appeared
duplicated in an Outlook hooked to a Cyrus... and for no apparent reason.
Once I saw that the messages were not actually duplicated on the disk in the
user's inbox I've nailed it to the "Copernic" desktop search engine
(http://www.copernic.com/en/products/desktop-search/index.html). Back then
Copernic would spook Outlook into seeing cross-eyed an IMAP store...

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