Best way to implement helpdesk functionality?

[Kevin]

On Mon, 2004-10-25 at 10:28 -0300, Henrique de Moraes Holschuh wrote:
> On Mon, 25 Oct 2004, Kevin wrote:
> > 1) email sent to info at example.com gets sent directly to some list of
> > ...
> This is not the kind of reply you want, I know.  But why don't you use a
> free-software helpdesk system, such as http://otrs.org/ ?
> 

On the contrary!  This is exactly the kind of reply that I want because
it never even occurred to me to do something like this!  I'm going to
try and set it up right now.  Thanks very much, Henrique!


-- 
Kevin
http://www.gnosys.us

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