Best way to implement helpdesk functionality?

[m]

> From: Kevin <cyrus at gnosys.biz>
> Date: Tue, 26 Oct 2004 07:55:14 -0400
> To: Cyrus IMAP <info-cyrus at lists.andrew.cmu.edu>
> Subject: Re: Best way to implement helpdesk functionality?
> 
> On Mon, 2004-10-25 at 10:28 -0300, Henrique de Moraes Holschuh wrote:
>> On Mon, 25 Oct 2004, Kevin wrote:
>>> 1) email sent to info at example.com gets sent directly to some list of
>>> ...
>> This is not the kind of reply you want, I know.  But why don't you use a
>> free-software helpdesk system, such as http://otrs.org/ ?
>> 
> 
> On the contrary!  This is exactly the kind of reply that I want because
> it never even occurred to me to do something like this!  I'm going to
> try and set it up right now.  Thanks very much, Henrique!


You might also try One-or-Zero.

I've used both ORTS and 1-or-0, and my people prefer 1-or-0.

http://www.oneorzero.com

also open-source.

> 
> 
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> Kevin
> http://www.gnosys.us
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