Cyrus support for multiple client access?
John Alton Tamplin
jtampli at sph.emory.edu
Thu Jul 10 09:54:51 EDT 2003
Ken Murchison wrote:
>> To be more specific, this means we have a mailbox where our customer
>> sends mail to and about 9 people should be able to be connected to
>> this mailbox seeing the incoming messages and those, that have been
>> answererd or seen). Of course, they should be able to answer, delete
>> or move mails.
> Well, seen state is per user, so you won't know if someone else read
> the message. If you allow all of these users to store message flags
> ('w' right), then you will know when someone else replied via the
> \Answered flag. Similarly, allowing the 'd' right will allow the
> messages to be marked as \Deleted.
You could have a convention of using user-defined labels for messages to
indicate that someone is taking care of it (which is what I am assuming
you are interested in for the Seen flags). If this is for something
like help desk support, you can make it work (I did at a previous job),
but setting up a real ticket system isn't that hard and is a lot easier
John A. Tamplin Unix System Administrator
Emory University, School of Public Health +1 404/727-9931
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