MS Entourage crashing.

[Simon Matter]

Eric,

Did you ever try reconstruct -r on the affected mailboxes. And yes, I
strongly recommend skiplist. It has solved some problems for me which I
still don't really understand why.

Simon

Ken Murchison schrieb:
> 
> "Eric S. Pulley" wrote:
> >
> > These sessions are from the same client and same thread.  There are in
> > fact the same session I just split it so you could see the successful
> > and failed one more easily
> >
> > The ^M is not copy and paste crud it's in the log file plan as day.
> 
> I doubt that this is being sent to the client.  It might be cruft in the
> telemetry code.
> 
> > It's not very repeatable. It's happening about 10% of the time and
> > seems to be totally random as to when it's going to happen.  It is
> > however always when posting a message to the Sent folder on the server
> > and only when sending a message.  I can copy 1000s messages to the Sent
> > box by hand with no trouble.
> >
> > It's only happening on 2 of the 12 Entourage installations here, both
> > high profile users.  I've tried reinstalling the clients.  I've even
> > swapped the hardware out.  I've made new Sent folders on the server.
> > None of that worked.
> 
> Have you tried MS support or some google searches?  Its not like the
> client is crashing, it looks like a well behaved IMAP session.  Its hard
> to blame the server when the client never even tries the command.
> 
> Is Entourage a MacOS client only?
> 
> > Guess next I'll delete and remake the affected accounts on the server.
> > seems very silly to me though.  I have no proof that it's NOT the
> > server.  And I have no real way of setting up a different imap server
> > for testing.  A number of the upper management are Microsoft lovers and
> > I'm running outa arguments not to convert to the evil empire...
> 
> So you can't even test Exchange to see if it has the same problem?  Its
> scary that the users/management would have such blind faith in MS
> products.
> 
> >
> > --On Tuesday, February 11, 2003 16:10 -0500 Ken Murchison
> > <ken at oceana.com> wrote:
> >
> > >
> > >
> > > "Eric S. Pulley" wrote:
> > >>
> > >> Okay here are some logs:
> > >>
> > >> the first part is a successful sent message noted by my added
> > >> -----SESSION flag to make it easier to read for you.
> > >
> > > Are these connections from the same running client (separate threads)
> > > or two entirely different sessions?
> > >
> > >
> > >> Questions:
> > >> why in Session 2 did it do a LIST?  The user was just sending email
> > >> not opening the "Sent Items" folder why would it LIST some of the
> > >> times and not others?
> > >
> > > I have no idea why it would do a LIST after a successful SELECT.  The
> > > FETCH might be because this is the first time that the client opened
> > > the mailbox.
> > >
> > >
> > >> what is the deal with UID 230 the ^M worries me
> > >
> > > Not sure.  Is it possible that this is cut-n-paste cruft?
> > >
> > >
> > >> As you can see in Session 2 it does a list and many fetch(es) but
> > >> logs out before the append is sent...
> > >
> > > Is this behavior repeatable?  What happens if you manually select the
> > > Sent folder before sending a message?
> > >
> > > I don't see the server doing anything wrong.  Does this only happen
> > > with Cyrus?  Can you post a similar log from a different (working)
> > > server?
> > >
> > >
> > >>
> >
> >  ------------------------
> > |     Eric S. Pulley     |
> > | Sr. Unix Administrator |
> > |   Hamilton Partners    |
> > |    +1.707.431.4300     |
> > |  <eric at hamparts.com>   |
> >  ------------------------
> >
> >   ------------------------------------------------------------------------
> >
> >    Part 1.2    Type: application/pgp-signature
> >            Encoding: 7bit
> 
> --
> Kenneth Murchison     Oceana Matrix Ltd.
> Software Engineer     21 Princeton Place
> 716-662-8973 x26      Orchard Park, NY 14127
> --PGP Public Key--    http://www.oceana.com/~ken/ksm.pgp