Emails being lost
michaels at crye-leike.com
Tue Apr 22 10:02:06 EDT 2003
Could this be due to a Sieve filter that you're not aware of? Look in your
imap log for entries like this:
Apr 20 17:04:54 mail lmtpd: sieve: discarded message to cjackson id
<200304202204.h3KM4rDc018222 at example.com>
Just a guess...
Project Analyst - Information Technology
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From: owner-info-cyrus at lists.andrew.cmu.edu
[mailto:owner-info-cyrus at lists.andrew.cmu.edu]On Behalf Of James Shamas
Sent: Tuesday, April 22, 2003 8:31 AM
To: info-cyrus at lists.andrew.cmu.edu
Subject: RE: Emails being lost
Good thought, Daniel, but I don't think that is the case; The client in
question does not have filtering enabled in Outlook. I also performed a
test where I did not use outlook to connect to the server, rather I used
IMP's webmail client. Same results... The emails were lost.
I did find that:
* Replys from me to her tend to get lost.
* Emails that I originate to her tend to be delivered succesfully
* Emails that I request delivery confirmation on tend to be delivered
succesfully, even if they are a reply to an email from her.
I do not know if these cases hold 100% of the time, but so far, they
Thanks again for the help,
> -----Original Message-----
> From: Daniel Nilsson [mailto:dnilsson at sisoft.com]
> Sent: Monday, April 21, 2003 10:24 PM
> To: info-cyrus at lists.andrew.cmu.edu
> Cc: jshamas at optima-inc.us
> Subject: Re: Emails being lost
> > Q: If I am losing emails, what should I do to try and troubleshoot
> > the problem?
> > I am running Cyrus 2.0.16 on FreeBSD, with sendmail as the MTA and
> > drweb/amavis-ng as the virus scanner. Outlook 2002 is the IMAP
> > client.
> Based on our experience from using Outlook 2002 as IMAP
> client, I would suggest checking if the receiver has
> filtering enabled for IMAP messages. I have had some users
> report problems with lost messages when applying filters in
> Ourlook on IMAP messages, since then we have pretty much
> forced people to use the sieve filtering instead and I
> haven't had any reports of lost messages ever since.
> Daniel Nilsson
> Senior Consultant
> Signal Integrity Software Inc.
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