Emails being lost

[Michael Sims]

Could this be due to a Sieve filter that you're not aware of?  Look in your
imap log for entries like this:

Apr 20 17:04:54 mail lmtpd[15953]: sieve: discarded message to cjackson id
<200304202204.h3KM4rDc018222 at example.com>

Just a guess...

___________________________________________
Michael Sims
Project Analyst - Information Technology
Crye-Leike Realtors
Office: (901)758-5648  Pager: (901)769-3722
___________________________________________

-----Original Message-----
From: owner-info-cyrus at lists.andrew.cmu.edu
[mailto:owner-info-cyrus at lists.andrew.cmu.edu]On Behalf Of James Shamas
Sent: Tuesday, April 22, 2003 8:31 AM
To: info-cyrus at lists.andrew.cmu.edu
Subject: RE: Emails being lost


Good thought, Daniel, but I don't think that is the case;  The client in
question does not have filtering enabled in Outlook.  I also performed a
test where I did not use outlook to connect to the server, rather I used
IMP's webmail client.  Same results... The emails were lost.

I did find that:
*  Replys from me to her tend to get lost.
*  Emails that I originate to her tend to be delivered succesfully
*  Emails that I request delivery confirmation on tend to be delivered
succesfully, even if they are a reply to an email from her.

I do not know if these cases hold 100% of the time, but so far, they
seem to.

Thanks again for the help,
James

> -----Original Message-----
> From: Daniel Nilsson [mailto:dnilsson at sisoft.com]
> Sent: Monday, April 21, 2003 10:24 PM
> To: info-cyrus at lists.andrew.cmu.edu
> Cc: jshamas at optima-inc.us
> Subject: Re: Emails being lost
>
>
>
> > Q:  If I am losing emails, what should I do to try and troubleshoot
> > the problem?
> >
> > I am running Cyrus 2.0.16 on FreeBSD, with sendmail as the MTA and
> > drweb/amavis-ng as the virus scanner.  Outlook 2002 is the IMAP
> > client.
>
> Based on our experience from using Outlook 2002 as IMAP
> client, I would suggest checking if the receiver has
> filtering enabled for IMAP messages. I have had some users
> report problems with lost messages when applying filters in
> Ourlook on IMAP messages, since then we have pretty much
> forced people to use the sieve filtering instead and I
> haven't had any reports of lost messages ever since.
>
>
> --
> Daniel Nilsson
> Senior Consultant
> Signal Integrity Software Inc.
>
>
>
>