inaccessible mailbox for one user

[Bron Gondwana]

"ctl_conversationsdb -R -r" should rebuild all conversations databases for all users. 
 
Bron. 
 
On Sat, Oct 13, 2018, at 22:35, Lists Nethead wrote: 
>  
> Quoting Albert Shih <Albert.Shih at obspm.fr>: 
>  
> > Le 10/10/2018 à 07:41:52+0200, Lists Nethead a écrit 
> >> 
> >> Quoting Albert Shih <Albert.Shih at obspm.fr>: 
> >> 
> >> > Le 09/10/2018 à 21:26:28+0200, Lists Nethead a écrit 
> >> >> 
> >> >> Quoting Lists Nethead <lists at nethead.se>: 
> >> >> 
> >> >> > > Hi, 
> >> >> > > 
> >> >> > > A user clicks on a mail in Horde IMP and next the inbox appears 
> >> >> > > completely empty. This message files all still there of course, but 
> >> >> > > the problem is that I cannot run any cyrus command on that mailbox, 
> >> >> > > reconstruct, chk_cyrus or anything. 
> >> >> > > 
> >> >> > > Is there a lock possibly sitting somewhere that prohibits running 
> >> >> > > any commands? Any other hints as to where I should start? 
> >> >> > > 
> >> >> 
> >> >> Restored users seen and sub files from backup, ran reconstruct again and 
> >> >> then I had to run unexpunge. Now user files are back but I see  
> >> the following 
> >> >> error for this user in the logs 
> >> >> 
> >> >> IOERROR: conversations_audit on store 
> >> >> 
> >> >> Should I try sbin/ctl_conversationsdb -b ? 
> >> > 
> >> > I'm not a cyrus guru but, are you sure your FS are clean ? I'm running 
> >> > FreeBSD and long time ago I got a FS error without crash. It was  
> >> a standard 
> >> > server (apache) and I got very strange error, like unable to remove file. 
> >> > I eventually restart the server and run a fsck -f manually to fix de 
> >> > problem. I never find out where and how I got that problem 
> >> > 
> >> > The FS was UFS2. 
> >> > 
> >> > I'm absolutly not sure it's the problem, just try to help. 
> >> 
> >> Thank you for your response. 
> > 
> > You'r welcome. And seem...my answer was not very usefull ;-) 
> > 
> >> Yes, I think the initial fault was not a Cyrus issue and the locking 
> >> problem vanished after the jail was restarted. Mail works ok now 
> >> except the error above. 
> > 
> > Did you find a solution ? 
> > 
> >> We run zfs so fsck is not of much help, but none of the pools report a 
> >> problem. 
> > 
> > We too, run FreeBSD + jail + ZFS (two, one for the mailbox on mechanical 
> > disk and another on ssd). 
> > 
>  
> No solution found so far, still get "IOERROR: conversations_audit on  
> store" on this account, tried all switches for ctl_conversationsdb.  
> Currently out of ideas. 
>  
>  
> ---- 
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-- 
 Bron Gondwana, CEO, FastMail Pty Ltd 
 brong at fastmailteam.com 
 
 
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