cannot retrieve mail in desktop client
morgan at orst.edu
Thu Jun 30 12:52:37 EDT 2011
On Fri, 1 Jul 2011, JonL wrote:
> Created a log file to see what is going on this is the results, I believe I
> see a no permission denied, is this the permissions on the mailbox?
Kind of. Your Outlook client is trying to create a folder in the wrong
> <1309447583<4 LIST "" "*"^M
>> 1309447583>* LIST (\HasChildren) "." "INBOX"^M
> * LIST (\HasNoChildren) "." "INBOX.Sent"^M
> * LIST (\HasNoChildren) "." "INBOX.Trash"^M
> 4 OK Completed (0.000 secs 4 calls)^M
You are running Cyrus with altnamespace:0 (the default) in imapd.conf. In
this mode, all folders are sub-folders of INBOX. You can see that above
where your Send and Trash folders are actually "INBOX.Sent" and
> <1309447583<6 CREATE Notes^M
>> 1309447583>6 NO Permission denied^M
This CREATE fails because your user does not have permission to create a
top-level mailbox. It should instead be trying to create "INBOX.Notes".
I don't remember where the mailbox prefix / namespace is configured in
Outlook, but you need to set it to "INBOX.".
An alternative is to to set altnamespace:1 in imapd.conf, which will
present your folders to IMAP clients like:
I think people are more comfortable with this structure, so that's how we
run it here.
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