Sync_client fails after upgrade 2.3.16 to 2.4.4

[Stephen Carr]

Dear Bron

Here is what is in the syncserver at the same time - note USER1 matches 
the prior info for the sync_client.

Nov 27 14:22:03 proxy syncserver[18772]: Deleted mailbox 
DELETED.user.USERX.drafts.49A9E880
Nov 27 14:22:03 proxy syncserver[18772]: Deleted mailbox 
DELETED.user.USERX.sent.49A9E885
Nov 27 14:22:37 proxy syncserver[18772]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:24:43 proxy syncserver[18772]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:24:45 proxy syncserver[18772]: Repacking mailbox user.USERY
Nov 27 14:25:06 proxy syncserver[18772]: skiplist: checkpointed 
/maildata/imap/user/m/USERZ.seen (3 records, 400 bytes) in 0 seconds
Nov 27 14:25:24 proxy syncserver[18772]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:29:09 proxy syncserver[18772]: skiplist: checkpointed 
/maildata/imap/user/m/USERY.seen (4 records, 424 bytes) in 0 seconds
Nov 27 14:29:54 proxy syncserver[18772]: skiplist: checkpointed 
/maildata/imap/user/l/USERA.seen (5 records, 500 bytes) in 0 seconds
Nov 27 14:30:00 proxy syncserver[18772]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:30:08 proxy syncserver[18785]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:35:05 proxy syncserver[18772]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:35:13 proxy syncserver[18785]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:38:08 proxy syncserver[18772]: skiplist: checkpointed 
/maildata/imap/user/c/USER1.seen (19 records, 2820 bytes) in 0 seconds
Nov 27 14:39:18 proxy syncserver[18772]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:39:42 proxy syncserver[18785]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:39:43 proxy syncserver[18785]: Repacking mailbox user.USERA
Nov 27 14:39:51 proxy syncserver[18785]: Index upgrade: 
DELETED.user.USERA.drafts.49A9E61A (10 -> 12)
Nov 27 14:39:51 proxy syncserver[18785]: Index upgrade: 
DELETED.user.USERA.sent.49A9E623 (10 -> 12)
Nov 27 14:39:51 proxy syncserver[18785]: Index upgrade: 
DELETED.user.USERA.trash.49A9E61F (10 -> 12)
Nov 27 14:39:51 proxy syncserver[18785]: skiplist: checkpointed 
/maildata/imap/user/s/USERA.seen (28 records, 2188 bytes) in 0 seconds
Nov 27 14:39:51 proxy syncserver[18785]: Deleted mailbox 
DELETED.user.USERA.drafts.49A9E61A
Nov 27 14:39:51 proxy syncserver[18785]: Deleted mailbox 
DELETED.user.USERA.sent.49A9E623
Nov 27 14:39:51 proxy syncserver[18785]: Deleted mailbox 
DELETED.user.USERA.trash.49A9E61F
Nov 27 14:40:00 proxy syncserver[18772]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:40:08 proxy syncserver[18785]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:42:24 proxy syncserver[18788]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:45:00 proxy syncserver[18790]: login: 
brooks.civeng.adelaide.edu.au [129.127.16.1] cyrus DIGEST-MD5 User logged in
Nov 27 14:45:01 proxy syncserver[18790]: skiplist: checkpointed 
/maildata/imap/user/s/USERB.seen (50 records, 3968 bytes) in 0 seconds
Nov 27 14:45:03 proxy syncserver[18790]: Index upgrade: 
DELETED.user.USERD.drafts.49A9E7F0 (10 -> 12)
Nov 27 14:45:03 proxy syncserver[18790]: Index upgrade: 
DELETED.user.USERD.sent.49A9E7E7 (10 -> 12)
Nov 27 14:45:03 proxy syncserver[18790]: Index upgrade: 
DELETED.user.USERD.trash.49A9E7E2 (10 -> 12)

I did a full reconstruct on sync_client & syncserver after reverting 
back to 2.3.16 - going OK.

The reason I wanted to install 2.4.4 was that a user was getting 
Thunderbird (IMAP) to freeze and I suspect it was due to a locking 
problem - the user is a PA to Head of School with about 9,800 email in 
INBOX. No other users have the problem or have reported a similar problem.


Thanks
Stephen Carr


Bron Gondwana wrote:
> On Mon, Nov 29, 2010 at 10:25:46AM +1030, Stephen Carr wrote:
>   
>> Nov 27 14:40:03 brooks reconstruct[9639]: user.USER1.Conny.EHPS.EHPS Council: updating sync_crc 00000000 => 585A4403
>> Nov 27 14:40:09 brooks sync_client[9652]: MAILBOX received NO response: IMAP_MAILBOX_CRC Checksum Failure
>> Nov 27 14:40:09 brooks sync_client[9652]: CRC failure on sync for user.USER1.Conny.EHPS.Finance Committee, trying full update
>> Nov 27 14:40:09 brooks sync_client[9652]: MAILBOX received NO response: IMAP_MAILBOX_CRC Checksum Failure
>> Nov 27 14:40:09 brooks sync_client[9652]: do_folders(): update failed: user.USER1.Conny.EHPS.Finance Committee 'Mailbox format corruption detected'
>> Nov 27 14:40:09 brooks sync_client[9652]: MAILBOX received NO response: IMAP_MAILBOX_CRC Checksum Failure
>> Nov 27 14:40:09 brooks sync_client[9652]: CRC failure on sync for user.USER1.Conny.EHPS.Finance Committee, trying full update
>> Nov 27 14:40:09 brooks sync_client[9652]: MAILBOX received NO response: IMAP_MAILBOX_CRC Checksum Failure
>> Nov 27 14:40:09 brooks sync_client[9652]: CRC failure on sync for user.USER1.Conny.EHPS.Strawberry Fair, trying full update
>> Nov 27 14:40:10 brooks sync_client[9652]: MAILBOX received NO response: IMAP_MAILBOX_CRC Checksum Failure
>> Nov 27 14:40:10 brooks sync_client[9652]: do_folders(): update failed: user.USER1.Conny.EHPS.Strawberry Fair 'Mailbox format corruption detected'
>> Nov 27 14:40:10 brooks sync_client[9652]: IOERROR: Mailbox format corruption detected
>> Nov 27 14:40:10 brooks sync_client[9652]: Error in do_sync(): bailing out! Mailbox format corruption detected
>> Nov 27 14:40:10 brooks sync_client[9652]: Processing sync log file /common/imap/sync/log-9651 failed: Mailbox format corruption detected
>> Nov 27 14:40:10 brooks sync_client[9651]: process 9652 exited, status 1 
>>     
>
> Can you tell me what the replica was saying in its syslog?
>
> It's probably too late to ask you to enable telemetry logging
> for the replication user so we can see what's going across
> the wire!
>
> Bron.
>
>   

-- 
Stephen Carr
School of Civil, Environmental & Mining Engineering
The University of Adelaide
Adelaide, South Australia, 5005
Australia
Tel +618-8303-4313
Fax +618-8303-4359

Email sgcarr at civeng.adelaide.edu.au

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