MUA not noticing new mail

Mike Eggleston mikeegg1 at
Mon Sep 15 17:50:38 EDT 2008

On Fri, 29 Aug 2008, Kenneth Marshall might have said:

> On Fri, Aug 29, 2008 at 01:34:24PM -0400, Wesley Craig wrote:
> > On 29 Aug 2008, at 10:13, Kenneth Marshall wrote:
> >> We tried many IDLE options here, but so many clients had poor IDLE
> >> support that we ended up turning it off. The number of help desk
> >> calls such as the one above dropped essentially to zero after the
> >> change.
> >
> > I wonder if you have some practical experience to share, e.g., which 
> > clients & versions have poor IDLE support?
> >
> > :wes
> >
> Outlook/Outlook Express drove the change for us. They would open
> multiple IMAP connections (sent folder, deleted folder, INBOX, ...)
> but the only folder for which they would issue the IDLE command for
> properly was the INBOX. From the behavior of other clients, many
> had the same issue. Apparently Outlook counted on the IDLE for the
> INBOX counting for all additional IMAP connections to the same
> server.
> Ken

I turned idled back on this morning as the user says she is still missing
emails. This particular user has hundreds of folders and hundreds of
sieve rules to automatically file messages into these folders (co-worker
messages go into co-worker folders and she wants to be notified (unread
count) that there's a message in a co-worker's folder, etc.). Is there
a setting on sieve I need to tune?


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