Very annoying IMAP problem (cyrus + Outlook)

[Denis BUCHER]

Hello everyone,

What should I do next to solve my problem ?

Denis

Denis BUCHER a écrit :
> Hello everyone,
> 
> David Carter a écrit :
>> On Fri, 22 Aug 2008, Denis BUCHER wrote:
>>
>>> As far as I understand, the cause of the problem is : * "Outlook is 
>>> sending either a token or quoted string that is longer than 8K bytes."
>> Your problem is a mailbox which contains several thousand messages. 
>> Possibly several thousand messages which Outlook hasn't seen previously.
>>
>> Outlook tries to construct a single IMAP command of the form:
>>
>>  UID FETCH uid,uid,uid,... <some set of fields>
>>
>> where the list of UIDs is larger than 8 KBytes in size.
> 
> Ok that's what I have :
> 
> a) Logs are present
> # ls -l /var/lib/imap/log/dbucher
> total 2508
> -rw------- 1 cyrus mail 355147 Aug 22 14:43 20235
> -rw------- 1 cyrus mail   5327 Aug 22 14:43 25058
> -rw------- 1 cyrus mail  10654 Aug 22 14:54 25415
> -rw------- 1 cyrus mail 355241 Aug 22 15:24 25416
> -rw------- 1 cyrus mail 355537 Aug 22 15:03 25417
> -rw------- 1 cyrus mail 355147 Aug 22 14:48 25576
> -rw------- 1 cyrus mail   5327 Aug 22 14:59 26381
> -rw------- 1 cyrus mail   5327 Aug 22 15:04 26763
> -rw------- 1 cyrus mail 355443 Aug 22 15:15 26765
> -rw------- 1 cyrus mail   5327 Aug 22 15:09 27095
> -rw------- 1 cyrus mail   5327 Aug 22 15:14 27752
> -rw------- 1 cyrus mail 360146 Aug 22 15:19 28135
> -rw------- 1 cyrus mail   5327 Aug 22 15:24 28463
> -rw------- 1 cyrus mail   5327 Aug 22 15:29 29125
> -rw------- 1 cyrus mail 355147 Aug 22 15:29 29127
> 
> b) That's the UID FETCH :
> # grep "UID FETCH" *
> 20235:<1219408982<jbf7 UID FETCH 7136:* (UID FLAGS RFC822.SIZE 
> BODY.PEEK[HEADER] INTERNALDATE)
> 20235:<1219408982<eke2 UID FETCH 1:7135 (UID FLAGS)
> 25416:<1219411440<kb1u UID FETCH 7136:* (UID FLAGS RFC822.SIZE 
> BODY.PEEK[HEADER] INTERNALDATE)
> 25416:<1219411440<qv47 UID FETCH 1:7135 (UID FLAGS)
> 25417:<1219409521<1ozq UID FETCH 7136:* (UID FLAGS RFC822.SIZE 
> BODY.PEEK[HEADER] INTERNALDATE)
> 25417:<1219409521<h7ki UID FETCH 1:7135 (UID FLAGS)
> 25576:<1219409287<ukf6 UID FETCH 7136:* (UID FLAGS RFC822.SIZE 
> BODY.PEEK[HEADER] INTERNALDATE)
> 25576:<1219409287<9vks UID FETCH 1:7135 (UID FLAGS)
> 26765:<1219410214<y8b2 UID FETCH 7136:* (UID FLAGS RFC822.SIZE 
> BODY.PEEK[HEADER] INTERNALDATE)
> 26765:<1219410214<b685 UID FETCH 1:7135 (UID FLAGS)
> 28135:<1219411131<7bfi UID FETCH 7136:* (UID FLAGS RFC822.SIZE 
> BODY.PEEK[HEADER] INTERNALDATE)
> 28135:<1219411131<dkkx UID FETCH 1:7135 (UID FLAGS)
> 29127:<1219411745<4g4y UID FETCH 7136:* (UID FLAGS RFC822.SIZE 
> BODY.PEEK[HEADER] INTERNALDATE)
> 29127:<1219411745<cos6 UID FETCH 1:7135 (UID FLAGS)
> 
> c) Most sessions in the logs seem to finish correctly :
> ...
> <1219411787<DONE
> ZZZZ LOGOUT
>  >1219411787>5mk6 OK Completed
> * BYE LOGOUT received
> ZZZZ OK Completed
> 
> d) But not all :
> ==> 30887 <==
>  >1219413279>91rc OK Completed
> <1219413279<6leo IDLE
>  >1219413279>+ idling
> <1219413343<DONE
>  >1219413343>6leo OK Completed
> <1219413343<351h UID STORE 7136 +FLAGS (\Deleted \Seen)
>  >1219413343>* 7136 FETCH (FLAGS (\Deleted \Seen) UID 7136)
> 351h OK Completed
> <1219413343<dpau IDLE
>  >1219413343>+ idling
> [end of file]
> 
> e) And there are many "Fatal error: word too long" but not with same 
> number...
> Aug 22 14:43:03 atlantic imaps[25050]: Fatal error: word too long
> Aug 22 14:48:08 atlantic imaps[25063]: Fatal error: word too long
> Aug 22 14:53:24 atlantic imaps[17518]: Fatal error: word too long
> Aug 22 14:58:28 atlantic imaps[26379]: Fatal error: word too long
> Aug 22 15:03:34 atlantic imaps[26776]: Fatal error: word too long
> Aug 22 15:08:40 atlantic imaps[27118]: Fatal error: word too long
> Aug 22 15:13:45 atlantic imaps[27749]: Fatal error: word too long
> Aug 22 15:18:51 atlantic imaps[27174]: Fatal error: word too long
> Aug 22 15:24:01 atlantic imaps[28464]: Fatal error: word too long
> Aug 22 15:29:06 atlantic imaps[29123]: Fatal error: word too long
> 
> Normally the watched account having had "Fatal error", I should find a 
> fatal error in the transactions logs ? Or is nothing written in case of 
> a Fatal error ? (Which I hope not ;-)
> 
> Thanks a lot for your help !
> 
> Denis
> ----
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> 


Denis Bucher

-- 

Denis Bucher   Horus Digital Solutions sàrl  Each problem has a solution
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