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[Kenneth Marshall]

On Fri, Aug 29, 2008 at 01:34:24PM -0400, Wesley Craig wrote:
> On 29 Aug 2008, at 10:13, Kenneth Marshall wrote:
>> We tried many IDLE options here, but so many clients had poor IDLE
>> support that we ended up turning it off. The number of help desk
>> calls such as the one above dropped essentially to zero after the
>> change.
>
> I wonder if you have some practical experience to share, e.g., which 
> clients & versions have poor IDLE support?
>
> :wes
>
Outlook/Outlook Express drove the change for us. They would open
multiple IMAP connections (sent folder, deleted folder, INBOX, ...)
but the only folder for which they would issue the IDLE command for
properly was the INBOX. From the behavior of other clients, many
had the same issue. Apparently Outlook counted on the IDLE for the
INBOX counting for all additional IMAP connections to the same
server.

Ken