webmail not saving to sent-mail

[Dave McMurtrie]

jerry at cockatoos.com wrote:

> Hi,
>
> We have moved our mail server to a new version of cyrus. We have just 
> discovered that webmail (IMP) is not able to save sent messages to the 
> existing sent-mail folder.
>
> localhost> lm user/alias at xxx.com
>
> user/alias at domain.com (\HasChildren)
>
> localhost> lm user/alias/sent-mail at domain.com
>
> user/alias/sent-mail at domain.com (\HasNoChildren)
>
> In Outlook I can view both folders plus I can copy or move messages 
> between them.
>
> I don’t know how imp delivers copies to cyrus, but is this a deliver 
> issue?
>
I doubt it. IMP is likely using APPEND to stick a copy in the sent mail 
folder. Turn on telemetry logging for your account, send an e-mail 
message using IMP and the telemetry logs should tell you why it's failing.

Thanks,

Dave