MS Entourage crashing.

[Eric S. Pulley]

Okay here are some logs:

the first part is a successful sent message noted by my added
-----SESSION flag to make it easier to read for you.

Questions:
why in Session 2 did it do a LIST?  The user was just sending email not 
opening the "Sent Items" folder why would it LIST some of the times and 
not others?
		
what is the deal with UID 230 the ^M worries me

As you can see in Session 2 it does a list and many fetch(es) but logs 
out before the append is sent...


LOGS

-----SESSION 1
<1044972953<A003 SELECT "INBOX.Sent Items"
>1044972953>* FLAGS (\Answered \Flagged \Draft \Deleted \Seen)
* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen \*)]
* 886 EXISTS
* 0 RECENT
* OK [UNSEEN 772]
* OK [UIDVALIDITY 1030734030]
* OK [UIDNEXT 907]
A003 OK [READ-WRITE] Completed
<1044973461<A004 APPEND "INBOX.Sent Items" (\SEEN) {2436}
>1044973461>+ go ahead
<1044973461<User-Agent: Microsoft-Entourage/10.1.1.2418

------[ MESSAGE DELETED ]

>1044973461>* 888 EXISTS
* 1 RECENT
A004 OK [APPENDUID 1030734030 908] Completed

------SESSION 2

<1044973483<A005 SELECT "INBOX.Sent Items"
>1044973483>* FLAGS (\Answered \Flagged \Draft \Deleted \Seen)
* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen \*)]
* 888 EXISTS
* 0 RECENT
* OK [UNSEEN 772]
* OK [UIDVALIDITY 1030734030]
* OK [UIDNEXT 909]
A005 OK [READ-WRITE] Completed
<1044973483<A006 LIST "" "INBOX.Sent Items*"
>1044973483>* LIST (\HasNoChildren) "." "INBOX.Sent Items"
A006 OK Completed (0.000 secs 2 calls)
<1044973483<A007 LSUB "" "INBOX.Sent Items*"
>1044973483>* LSUB () "." "INBOX.Sent Items"
A007 OK Completed (0.000 secs 2 calls)
<1044973483<A008 FETCH 1:* (UID FLAGS)
>1044973483>* 1 FETCH (FLAGS (\Seen) UID 1)
* 2 FETCH (FLAGS (\Seen) UID 2)
.
.
.
* 227 FETCH (FLAGS (\Seen) UID 230)^M>1044973483>
.
.
.
* 880 FETCH (FLAGS (\Seen) UID 900)
* 881 FETCH (FLAGS (\Seen) UID 901)
* 882 FETCH (FLAGS (\Seen) UID 902)
* 883 FETCH (FLAGS (\Seen) UID 903)
* 884 FETCH (FLAGS (\Seen) UID 904)
* 885 FETCH (FLAGS (\Seen) UID 905)
* 886 FETCH (FLAGS (\Seen) UID 906)
* 887 FETCH (FLAGS (\Seen) UID 907)
* 888 FETCH (FLAGS (\Seen) UID 908)
A008 OK Completed
<1044973787<A009 LOGOUT
>1044973787>* BYE LOGOUT received
A009 OK Completed


--On Tuesday, February 11, 2003 14:18 -0500 Ken Murchison 
<ken at oceana.com> wrote:

>
>
> "Eric S. Pulley" wrote:
>>
>> Okay I'm at the end of my rope.  If I can't get this fixed I have to
>> switch MS Exchange...
>>
>> When sending a message the client is doing one of the following 10%
>> of the time.
>>         Application has unexpectedly quit.
>>         this dialog
>>
>>         "Error
>>                 The server returned the following error
>>                 Unable to add message to IMAP mailbox. The
>>                 corresponding local folder will be used instead."
>>
>> I know that the problem is occurring when the client is posting the
>> message to the INBOX.Sent folder on the server.  But no server side
>> error of any kind are showing up.  Telemetry logs show the client
>> fetching all the UIDs in the Sent folder the logging out.  Why it
>> fetches all the UID for sorting them on the client I don't know why
>> it does that instead of using SORT...
>
> Does it ever try an APPEND?  I wonder if the client is not liking what
> it sees as far as UIDs.  Can you post the telemetry log?
>
> BTW, I'd be surprised if the client supported SORT.  The only client
> that I'm aware of that support SORT/THREAD are c-client based (Pine,
> PHP) and Mulberry.  If you know otherwise, please let us know.
> --
> Kenneth Murchison     Oceana Matrix Ltd.
> Software Engineer     21 Princeton Place
> 716-662-8973 x26      Orchard Park, NY 14127
> --PGP Public Key--    http://www.oceana.com/~ken/ksm.pgp



 ------------------------
|     Eric S. Pulley     |
| Sr. Unix Administrator |
|   Hamilton Partners    |
|    +1.707.431.4300     |
|  <eric at hamparts.com>   |
 ------------------------
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