MS Entourage crashing.

[Ken Murchison]

"Eric S. Pulley" wrote:
> 
> Okay here are some logs:
> 
> the first part is a successful sent message noted by my added
> -----SESSION flag to make it easier to read for you.

Are these connections from the same running client (separate threads) or
two entirely different sessions?


> Questions:
> why in Session 2 did it do a LIST?  The user was just sending email not
> opening the "Sent Items" folder why would it LIST some of the times and
> not others?

I have no idea why it would do a LIST after a successful SELECT.  The
FETCH might be because this is the first time that the client opened the
mailbox.


> what is the deal with UID 230 the ^M worries me

Not sure.  Is it possible that this is cut-n-paste cruft?


> As you can see in Session 2 it does a list and many fetch(es) but logs
> out before the append is sent...

Is this behavior repeatable?  What happens if you manually select the
Sent folder before sending a message?

I don't see the server doing anything wrong.  Does this only happen with
Cyrus?  Can you post a similar log from a different (working) server?


> 
> LOGS
> 
> -----SESSION 1
> <1044972953<A003 SELECT "INBOX.Sent Items"
> >1044972953>* FLAGS (\Answered \Flagged \Draft \Deleted \Seen)
> * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen \*)]
> * 886 EXISTS
> * 0 RECENT
> * OK [UNSEEN 772]
> * OK [UIDVALIDITY 1030734030]
> * OK [UIDNEXT 907]
> A003 OK [READ-WRITE] Completed
> <1044973461<A004 APPEND "INBOX.Sent Items" (\SEEN) {2436}
> >1044973461>+ go ahead
> <1044973461<User-Agent: Microsoft-Entourage/10.1.1.2418
> 
> ------[ MESSAGE DELETED ]
> 
> >1044973461>* 888 EXISTS
> * 1 RECENT
> A004 OK [APPENDUID 1030734030 908] Completed
> 
> ------SESSION 2
> 
> <1044973483<A005 SELECT "INBOX.Sent Items"
> >1044973483>* FLAGS (\Answered \Flagged \Draft \Deleted \Seen)
> * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen \*)]
> * 888 EXISTS
> * 0 RECENT
> * OK [UNSEEN 772]
> * OK [UIDVALIDITY 1030734030]
> * OK [UIDNEXT 909]
> A005 OK [READ-WRITE] Completed
> <1044973483<A006 LIST "" "INBOX.Sent Items*"
> >1044973483>* LIST (\HasNoChildren) "." "INBOX.Sent Items"
> A006 OK Completed (0.000 secs 2 calls)
> <1044973483<A007 LSUB "" "INBOX.Sent Items*"
> >1044973483>* LSUB () "." "INBOX.Sent Items"
> A007 OK Completed (0.000 secs 2 calls)
> <1044973483<A008 FETCH 1:* (UID FLAGS)
> >1044973483>* 1 FETCH (FLAGS (\Seen) UID 1)
> * 2 FETCH (FLAGS (\Seen) UID 2)
> .
> .
> .
> * 227 FETCH (FLAGS (\Seen) UID 230)^M>1044973483>
> .
> .
> .
> * 880 FETCH (FLAGS (\Seen) UID 900)
> * 881 FETCH (FLAGS (\Seen) UID 901)
> * 882 FETCH (FLAGS (\Seen) UID 902)
> * 883 FETCH (FLAGS (\Seen) UID 903)
> * 884 FETCH (FLAGS (\Seen) UID 904)
> * 885 FETCH (FLAGS (\Seen) UID 905)
> * 886 FETCH (FLAGS (\Seen) UID 906)
> * 887 FETCH (FLAGS (\Seen) UID 907)
> * 888 FETCH (FLAGS (\Seen) UID 908)
> A008 OK Completed
> <1044973787<A009 LOGOUT
> >1044973787>* BYE LOGOUT received
> A009 OK Completed
> 
> --On Tuesday, February 11, 2003 14:18 -0500 Ken Murchison
> <ken at oceana.com> wrote:
> 
> >
> >
> > "Eric S. Pulley" wrote:
> >>
> >> Okay I'm at the end of my rope.  If I can't get this fixed I have to
> >> switch MS Exchange...
> >>
> >> When sending a message the client is doing one of the following 10%
> >> of the time.
> >>         Application has unexpectedly quit.
> >>         this dialog
> >>
> >>         "Error
> >>                 The server returned the following error
> >>                 Unable to add message to IMAP mailbox. The
> >>                 corresponding local folder will be used instead."
> >>
> >> I know that the problem is occurring when the client is posting the
> >> message to the INBOX.Sent folder on the server.  But no server side
> >> error of any kind are showing up.  Telemetry logs show the client
> >> fetching all the UIDs in the Sent folder the logging out.  Why it
> >> fetches all the UID for sorting them on the client I don't know why
> >> it does that instead of using SORT...
> >
> > Does it ever try an APPEND?  I wonder if the client is not liking what
> > it sees as far as UIDs.  Can you post the telemetry log?
> >
> > BTW, I'd be surprised if the client supported SORT.  The only client
> > that I'm aware of that support SORT/THREAD are c-client based (Pine,
> > PHP) and Mulberry.  If you know otherwise, please let us know.
> > --
> > Kenneth Murchison     Oceana Matrix Ltd.
> > Software Engineer     21 Princeton Place
> > 716-662-8973 x26      Orchard Park, NY 14127
> > --PGP Public Key--    http://www.oceana.com/~ken/ksm.pgp
> 
>  ------------------------
> |     Eric S. Pulley     |
> | Sr. Unix Administrator |
> |   Hamilton Partners    |
> |    +1.707.431.4300     |
> |  <eric at hamparts.com>   |
>  ------------------------
> 
>   ------------------------------------------------------------------------
> 
>    Part 1.2    Type: application/pgp-signature
>            Encoding: 7bit

-- 
Kenneth Murchison     Oceana Matrix Ltd.
Software Engineer     21 Princeton Place
716-662-8973 x26      Orchard Park, NY 14127
--PGP Public Key--    http://www.oceana.com/~ken/ksm.pgp