Outlook Express/Message No Longer Available

David Hearn dave at swampie.org.uk
Thu Aug 21 17:49:36 EDT 2003

Thanks - I already knew that, and also you can drag the message to another folder, move it back again and then purge it from both folders and it'll be okay again.

Must better than re-downloading a whole inbox again (300MB for me).

Also, this only happens when you have Headers Only synchronisation.

Anyway - with a company of 40 users, I don't want to have to keep manning the phones when they call up to sort this out... ;)  thankfully most use POP3 - but I'd hate to think what might happen when the userbase gets into the 100's or 1,000's.

And don't say "Use a non-broken IMAP client" - I can't force clients onto people sadly.

Thanks though for your time.

  ----- Original Message ----- 
  From: Connie Starr Fensky 
  To: David Hearn 
  Cc: Cyrus 
  Sent: Thursday, August 21, 2003 6:10 PM
  Subject: Re: Outlook Express/Message No Longer Available

  Right click on the server, pick Properties. Click on the Local File tab. Pick Remove Messages button, then the Delete button, then the Compact button. (This might be overkill, but it is what we do). Then click OK and have the messages downloaded again.
  This seems to work every time.
    ----- Original Message ----- 
    From: David Hearn 
    To: Cyrus 
    Sent: Thursday, August 21, 2003 9:23 AM
    Subject: Outlook Express/Message No Longer Available

    It seems that I keep experiencing the bug with OE where if I have "headers only" synchronisation, and I click on the new email within about 10 seconds of the email arriving, the message does not display, is shown as read, marked as deleted (but won't purge) and I get a message saying "Message is no longer available on the server".

    From what I've read, this is a bug in OE - but I have heard of there being 'fixes' in other servers to work around this.

    Does anyone know if there is a fix/work around for this in Cyrus (preferably a configurable option rather than a source code patch as I use pre-compiled .debs) - or whether there's a planned work-around in the wings?


    David Hearn
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